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NB: This vacancy closed to applications on 17/07/2022.

Head of Service Management

Job Reference: 918-IM9467

NHS Blood and Transplant (NHSBT)
Live Services - Service Management
National - See advert
£65,664 to £75,874 pa (+HCAS if applicable)

This is a national vacancy. You may be based at any of the following NHSBT sites – Colindale, Bristol, Birmingham or Barnsley. Location to be agreed at interview.


NHS Blood and Transplant is an integral part of the NHS. Operating a network of centres across England and North Wales, we collect around 2 million units of blood and tissues a year, converting them into safe and effective blood components, blood and tissue products for use in the treatments of patients. We also facilitate over 4,000 organ transplants every year. Our purpose is to save and improve lives. Our ambition is to be the best organisation of our type in the world. You could help us to get there.

This pivotal role will see you leading the implementation of a robust service management approach to our systems, providing operational resilience and high levels of customer satisfaction as we continuously improve our services. Leading the design of mission-critical IT services, your role will involve translating customer requirements into service level agreements and contractual obligations for each IT service. As part of that, you’ll need to describe the scope of services, delivery models and people as well as ensuring effective transition planning by implementing robust release and deployment management processes.


By taking responsibility for our Service Management function and supporting the continuous improvement of our DDTS services, you will be pivotal to the advancement of our technology – and our life-saving work.


Educated to degree level (or equivalent) with ITIL certification at foundation level or higher, you’ll have significant leadership experience and a track record of developing service and operating level agreements and support models within a large organisation. An excellent knowledge of IT service and product management principles is essential, as is an in-depth working knowledge of ITIL standards. We’ll also need to see exceptional customer relationship management skills, experience of change, project, contract and financial management, and the ability to present reports at executive board level.


We offer a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and our extensive training and development opportunities are open to all.


This is a full time, fixed term position for 2 years. You will be working 37.5 hours per week, over 5 days.


This advert will close at 23:59 on Sunday 17th July 2022.


NHS Blood and Transplant encourages and supports uptake of the COVID-19 vaccination as this remains the best line of defence against COVID-19.

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

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