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NB: This vacancy closed to applications on 20/07/2022.

Front of House Team Leader

Job Reference: J223-A-22-3598

The London Clinic

We have an exciting opportunity for a Front of House Team Leader to join our Front of House team. This role is a based in our Main Hospital site (W1G 6BW). We are also offering a competitive salary for this role plus a fantastic array of benefits.

Established in 1932, The London Clinic is one of the UK’s largest private hospitals, with state-of-the-art facilities located around Harley Street. We have approx. 1300 employees across 8 sites, where wecover a broad range of specialisms, including complex medical and surgical procedures and a comprehensive range of cancer and outpatient services.


Job Profile

  • Job Type: This is a full-time, permanent position working 40hours per week.
  • Salary:Competitive
  • Location:Main Hospital Site, 20 Devonshire Place, London, W1G 6BW (Baker Street and Regents Park stations)
  • Benefits package:
    Contributory pension scheme (total annual contribution up to 20%).
    Private Medical Healthcare.
    33 day’s annual leave (Inclusive of bank holidays).
    Season ticket travel loan, family friendly benefits, and a wide range of discounts with a variety of retailers/services, plus much more.
    We also offer excellent career development; with clear career pathways and access to further education.

Key Duties

  • To ensure the highest levels of service excellence are delivered to patients, consultants, staff and visitors in the Consulting Houses
  • To manage a team of staff to effectively deliver the day to day operation of all key Front of House operations and the provision of all customer support services
  • To take overall responsibilities in the absence of the Assistant Manager – Front of House
  • To provide management of the day to day operations of the Front of House team, maintaining the high standards of the patients, visitors, consultants and staff, continually aiming to exceed expectations
  • The development of both Front of House Services team personnel and the introduction and implementation of department processes and procedures to ensure that the best services are delivered


Skills &Experience

  • 3 years proven experience in a customer facing environment
  • Experience supervising a team
  • Experience in a customer facing supervisory role in either a 4/5 star Hotel or quality healthcare environment

We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to deliver better patient outcomes.

The London Clinic’s main hospital spans 8 floors comprising of 234 beds and 10 theatres, including a Hybrid theatre and two minimally invasive and day surgery theatres. Speciality areas include, General surgery; ENT; Gynae; Hepatobiliary; Neuro; Ophthalmic; Orthopaedic; Plastics; Robotic; Urology; Vascular & Bariatric surgery.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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