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NB: This vacancy closed to applications on 06/07/2022.

Senior Performance Analyst

Job Reference: 918-IM9535-1

NHS Blood and Transplant (NHSBT)
Donor Experience Services
National by Agreement
£40,057 to £45,839 pa HCAS may apply

This is a national vacancy, the successful candidate may be based at any of our main centres in the UK, final location to be agreed at interview.

Your expertise will never have a greater impact.

Be something special. Be NHSBT.

At NHS Blood & Transplant (NHSBT), we rely on the generosity of our incredible donors to make our life-transforming work possible. It’s a team effort in which frontline staff work closely with donors and their families to secure blood, tissue and organs – and that work will only be enhanced by your brilliant analytical expertise. Helping us drive efficiency, improve our donor registration conversion rates and identify new opportunities, you’ll play an integral role in ensuring even more transplants and transfusions can happen.

The difference you’ll make

As a member of our Donor Experience Services directorate, you will analyse data from a number of different sources, bringing this together to deliver evidence-based recommendations. Developing benchmarks and KPIs that will allow us to measure return-on-investment efficiency, you will be focused on identifying how we can increase our donor conversion rates. With the scope to explore your most ambitious ideas, you will be tasked with challenges such as analysing the website user journey and assessing all other digital touchpoints. Willing to hold analytics training sessions with internal and external partners, you will enjoy using raw data in order to define stories and help us develop our business priorities. Whether making recommendations on multi-variant tests that could be part of our long-term analytical strategy, or utilising detailed user research and eye tracking, this is an exceptional chance to develop your professional skills in a fast-paced environment.

The skills you’ll need

  • Significant analytical and technical expertise, with a background in implementing change which has enhanced performance levels within an organisation. This will include a background in validations, pilots and trials.
  • A background in using Google Analytics and tools including Brandwatch, Experian and Google Tag Manager. You will also have an awareness of conversion tools such as Google Optimise, Optimizely, Sitecat and Sessioncam.
  • Well-developed communication skills, with the ability to translate complex information into language that is easy to understand for the intended audience.
  • The flexibility to occasionally work away from home, including overnight stays.
  • The ability to manage your own workloads and make effective decisions.

Who we are

NHSBT is made up of an incredible multidisciplinary team who are at the forefront of excellence. Committed to saving and enhancing as many lives as possible, our colleagues work collaboratively to secure the best possible services for the nation’s patients. We therefore embrace change, which makes for a particularly dynamic working environment. In order to keep up with our ambitions, we offer our staff the chance to develop their expertise through our in-house learning academy, and we present our people with clearly defined career paths and plenty of mentorship.

Join our team, and you will find a genuinely friendly working environment in which your opinions will always count. Further enhanced by a competitive benefits package that includes access to a desirable contributory pension scheme and generous annual leave, we are confident that once you have joined us, you won't want to leave us.

HCAS may apply depending on the location of the successful applicant.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Applications for this post will close on the evening of Wednsday 6th July 2022 at 23:59pm with Interview dates yet to be confirmed.

For further information regarding this vacancy please contact Lee Hall on email


NHS Blood and Transplant encourages and supports uptake of the COVID-19 vaccination as this remains the best line of defence against COVID-19.

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

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