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NB: This vacancy closed to applications on 04/07/2022.

Waiting List Assistant

Job Reference: 274-LPFT8166

Lincolnshire Partnership NHS Foundation Trust
Older Adults
Remote - Home Working
£20,330 to £21,777 per annum

Here at LPFT, our people lie at the heart of everything we do.

We employ around 2,700 staff who are pivotal in our success.

Do you want to join a Trust rated by our own staff as one of the best mental health trusts in England, located in a county heralded as a fantastic place to live and work?

We provide mental health, learning disability and autism services to a local population of over 755,000 across 45 sites, as well as specialist services for children and young people.

Waiting List assistant ’ IS THIS YOU?

We are looking for a band 3, home based, ‘Waiting Well assistant’ within older people services. This role fixed term, initially for 6 months. It  is full or part time and can be flexible in terms of start and finish time.

Within  our Older Adults and frailty division  we believe that no one should be on our waiting lists without someone supporting and checking how that person is as well as supporting carers. This group of patients and carers require someone who is nurturing, flexible and a passionate individual who can operate with professionalism to ensure that the person who has been placed on our waiting lists is ‘waiting well’ within our services.  

The post involves checking in on the person waiting for a first appointment by telephone and is home based.  You will enable the patient and carer to engage in a discussion on their well-being against a defined criteria and offer support and a listening reassuring ‘ear’ to concerns.  You will be part of a large team network , with clear pathways of support for yourself, patients and carers who may need earlier intervention following contact. 

This is a new and innovative post within the Older Peoples Division.  This post is home based but with provision of laptop, mobile phone and training, shadowing opportunities.  We will support with clinical systems training and with frequent contact from the service manager for support and supervision.

We are looking for someone who can support this new and dynamic post for a minimum period of 6 months full time, but we will consider part time hours. We hope that this role can be extended beyond this.  Hours can be flexible to meet your needs.  All we ask is that genuinely enjoy talking and making contact with people and making a positive difference to their wellbeing.

We would love to hear from you if you have excellent communication and IT skills.


If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference, then please make contact with us to discuss this role further. 

Please contact Clare Kirk if you would be interested in this post.

We are leading the way with mental health transformation projects. Multi-million-pound schemes to transform patient environments and radically redesign community services are currently underway, as part of our commitment to reshaping the future of mental healthcare.

We believe the key to high quality patient care is a contented workforce. This is reflected in the Care Quality Commission rating us as ‘outstanding’ for well led and ‘good’ overall, and 75% of our staff recommending us as a place to work.

We offer options for flexible working and provide development pathways and opportunities. We have a proud partnership with the University of Lincoln and the Lincoln Medical School, which has expanded our academic offerings to nurture talent across the Trust.

We are committed to ensuring our workforce is diverse at all levels. We are currently under-represented particularly at senior leadership level, so we welcome applications from women, people with disabilities, people from black and minority ethnic backgrounds, and those from the LGBT communities.

We support and celebrate diversity. We have active staff network groups for Black Asian Minority Ethnics (BAME), Lesbian Gay Bi-Sexual Transgender (LGBT+), staff with Mental and Physical Lived Experience (MAPLE) and our dedicated groups for men and women. We are a Silver Standard Employer with ENEI, were in the top 100 organisations in the county within the Stonewall Index (in 2019), and have been a finalist for the Health Service Journal (HSJ) Mental Health Trust of the Year Award two years in a row.

We offer 24-hour services within our Inpatient, Crisis and SPA teams, if you are successfully appointed to posts in these areas or others that might have specified, you will be required to work unsociable hours and shift patterns.

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