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NB: This vacancy closed to applications on 24/07/2022.

Receptionist

Job Reference: 175-2223-2-AD3072

Employer:
Royal Papworth Hospital NHS Foundation Trust
Department:
Admin Wards
Location:
Royal Papworth Hospital, Cambridge Biomedical Campus, Cambridge
Salary:
£18,870 to £19,918 pa

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

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Receptionist
Band 2

Hours per week: 37.5
Full time & Part Time

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Clinical Administration Team within a Trust with a world-wide reputation and opportunities to gain exceptional experience mean that this is a wonderful place to develop your career.

Royal Papworth Hospital is proud to employ a diverse workforce who is encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

Role Summary

The Reception role is a great starting point to begin a lifelong career in Healthcare or an excellent opportunity to gain new skills and experience.

The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trust’s.  We are looking for someone with excellent IT skills, and be able to work effectively under pressure. You should be flexible, possess strong team values, be able to work in a fast paced environment while providing a high quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential.

The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi- task in a fast paced environment.

This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator.   As well as assisting the ward team by request/book hospital transport for eligible patients. 

Training/experience

When you start you’ll receive a documented training programme for you to feel supported in the role with opportunities to regularly review your progress with your mentor.  We feel it is important for newly appointed staff members to have the ability to review their progress.

The functional areas of training, which are all carried out on the patient’s electronic medical record are:

  • Admissions
  • Discharges
  • Access Plans
  • Booking
  • Expected Discharge Dates
  • Red to Green pathway status
  • Discharge pathway

The benefits of working for Royal Papworth extend beyond job satisfaction. As a member of the Royal Papworth family you will have access to the following benefits: NHS Pension Scheme, extensive retail discount scheme, access to free, confidential health service, free access to Employee Assistance Programme, subsidised restaurant, staff recognition and appreciation scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car lease' scheme, career progression opportunities, flexible working and access to library services.

How to apply:

  • Complete your application via NHS Jobs (we cannot accept CV’s)
  • You may wish to look at the role profile and include details of your experience and skills that meet the criteria
  • If there is an area that are particularly interested in, please mention this in your Supporting Information
  • Please include in the Supporting Information section of application how you meet the Trust values Compassion, Excellence, Collaboration

For further information or an informal conversation contact: Lisa Gibbie, 01223 638078, lisa.gibbie@nhs.net

Closing date: 24 July 2022

Interview date: 4 August 2022   [Teams]




** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.



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