Receptionist
Band 2

Hours per week: 37.5
Full time & Part Time

An opportunity has arisen for a highly motivated and enthusiastic individual to join the Clinical Administration Team within a Trust with a world-wide reputation and opportunities to gain exceptional experience mean that this is a wonderful place to develop your career.

Royal Papworth Hospital is proud to employ a diverse workforce who is encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

Role Summary

The Reception role is a great starting point to begin a lifelong career in Healthcare or an excellent opportunity to gain new skills and experience.

The successful candidate will have the chance to make a real difference by providing a high quality, efficient, customer-focused service for our Trust’s.  We are looking for someone with excellent IT skills, and be able to work effectively under pressure. You should be flexible, possess strong team values, be able to work in a fast paced environment while providing a high quality customer service and enjoy working with the public. A commitment to further training and development and exceptional communication skills are also essential.

The role requires excellent telephone and face to face conducts, a high standard of written English and the ability to multi- task in a fast paced environment.

This includes following trust standards for meeting and greeting patients and recording information on the Lorenzo system and escalating any delays to the Patient Flow Facilitator.   As well as assisting the ward team by request/book hospital transport for eligible patients. 

Training/experience

When you start you’ll receive a documented training programme for you to feel supported in the role with opportunities to regularly review your progress with your mentor.  We feel it is important for newly appointed staff members to have the ability to review their progress.

The functional areas of training, which are all carried out on the patient’s electronic medical record are:

• Admissions
• Discharges
• Access Plans
• Booking
• Expected Discharge Dates
• Red to Green pathway status
• Discharge pathway

The benefits of working for Royal Papworth extend beyond job satisfaction. As a member of the Royal Papworth family you will have access to the following benefits: NHS Pension Scheme, extensive retail discount scheme, access to free, confidential health service, free access to Employee Assistance Programme, subsidised restaurant, staff recognition and appreciation scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car lease' scheme, career progression opportunities, flexible working and access to library services.

How to apply:

• Complete your application via NHS Jobs (we cannot accept CV’s)
• You may wish to look at the role profile and include details of your experience and skills that meet the criteria
• If there is an area that are particularly interested in, please mention this in your Supporting Information
• Please include in the Supporting Information section of application how you meet the Trust values Compassion, Excellence, Collaboration

For further information or an informal conversation contact: Lisa Gibbie, 01223 638078, lisa.gibbie@nhs.net

Closing date: 24 July 2022

Interview date: 4 August 2022   [Teams]