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NB: This vacancy closed to applications on 08/07/2022.

CHC Commissioning Support Officer

Job Reference: 137-NW-514-04

Norfolk and Waveney Integrated Care Board
Continuing Healthcare (CHC) Assessment & Support
County Hall, Norwich
£22,549 to £24,882 per annum

The NHS Norfolk and Waveney Clinical Commissioning Group (NWCCG) is a clinically-led NHS organisation, responsible for commissioning (planning and purchasing) integrated health and social care for the people of Norfolk and Waveney.

We are committed to integrated working with a wide range of partner agencies and individuals, including our local NHS Acute and Provider Trusts, family doctors, the Borough, District and County Councils, the voluntary sector, Commissioning Support Unit and of course our patients, our aim is to ensure we commission the right integrated services, enabling us to improve the experience of patient care and ensuring the best possible health and wellbeing outcomes for the Norfolk & Waveney community.

We believe strongly in creating a workplace built on teamwork, whilst allowing individuals to grow and develop in their own roles. Our main offices are based at Lakeside 400, Broadland Business Park, Thorpe St Andrew, Norwich, however we have a local office for the East of the region based in Beccles and another in the West of the region based in King’s Lynn, therefore travel across the Norfolk and Waveney footprint as well as out of county is required according to where the providers are situated.

As a strategic part of the wider NHS our ambition, of ‘better health, better care, better value’, is our abiding principle and guides the way we design and commission services for people living in Norfolk and Waveney, therefore if you are someone who enjoys making a difference and would like to be a part of the nation’s most respected and valued organisation then we would like to hear from you.

The NHS Continuing Healthcare (CHC) Team have 6 CHC Commissioning Support Officer vacancies to form a new team that will support the CHC service.

We are looking for enthusiastic individuals to come on board and join us. This is a brilliant opportunity for an individual looking to develop their existing administration skills within a friendly, supportive environment.

We are looking for individuals with a proactive nature and excellent organisation skills to join our hardworking team, providing all-round administrative support and to deliver a consistent and excellent personalised customer service for patients, Local Authority and NHS stakeholders.

The role

The role will primarily involve coordinating the commissioning of care for NHS Continuing Healthcare patients and to ensure that that it is being delivered and documented accordingly, following a clinician prescription for care and the administration aspects of this, working closely with the clinical case managers, updating client information on systems and databases, taking telephone and email enquiries from new and existing customers and providers, processing all paperwork, and undertaking any ad-hoc administration duties to a high-quality standard. This really is an all-round, hands-on position.

Further information

Task: Within your supporting information please include a 250-word piece on what the NHS Long Term Plan for Personalised Care means to you and why this is important.

Your Skills, Experience and Qualifications:

  • Strong customer facing experience in any sector is important; as is being presentable with a personable manner, confident when liaising with others.
  • Outstanding communication skills, an ambitious attitude, and a precise attention to detail, you're happy to prioritise your own workload and complete tasks without supervision.
  • Previous experience within the NHS, health or social care sector would be desirable but is not essential.
  • Proficient in Microsoft Office
  • Driving license essential and eligible to work in the UK.

Previous experience in a role with similar responsibilities is ideal, but if you are a quick-learner and open to a new opportunity, please apply online.


For further information please contact Helen Denny, NHS Continuing Healthcare Business Manager on 07557 494955 or email

Interviews will be held digitally on 14th or 15th of July.

Hybrid Working

The CCG operates a flexible approach to working. It is expected that our staff will work from a combination of home and office (where possible). For staff designated in a hybrid role they should have a safe and suitable place to work with Broadband access and space for a desk, chair and monitors. At interview a discussion will take place between the recruiting manager and the candidate to ensure they are clear on what is expected.

Your application

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

We are unable to accept CV’s as part of an application. Only those candidates who clearly demonstrate how they meet the person specification on their application will be shortlisted for this job. Be mindful that any offer of employment will be subject to pre-employment checks e.g. health, identity, right to work, qualifications, registration and references. Please provide up to date referee details to avoid delay. A start date will not be confirmed until clearance from all the checks has been obtained.

We welcome applications from disabled candidates and those applicants need only meet the essential criteria to be invited to interview. We will also make any reasonable adjustments to the recruitment process providing that you inform us of any special requirements.

We are an equal opportunities employer and all applications will be welcomed and considered.

Further information

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the CCG, you may receive communications from both the CSU and the CCG during your recruitment.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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