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NB: This vacancy closed to applications on 08/07/2022.

Project Officer

Job Reference: 185-A-22-128696

Royal Devon University Healthcare NHS Foundation Trust (formerly Royal Devon and Exeter NHS FT)
£32,306-£39,027 per annum pro rata

We offer a fantastic benefits package with competitive pay rates, annual leave of 27 days increasing to 33 days after 10 years, access to the NHS Pension Scheme to which you and the Trust contribute. Our Medical workforce has separate arrangements. Alongside this there are extensive training development opportunities with paid mandatory training, support for flexible working and access to an On-site Ofsted graded ‘Outstanding’ Nursery. We promote a healthy work life balance, provide an Occupational Health Service to support you at work and have a number of NHS discounts available either directly through ourselves or online through NHS Discounts. As part of our recruitment process we can tell you more about our benefits package and you will see that we offer everything you would expect and more!

The Royal Devon University Healthcare NHS Foundation Trust provides Acute and Community services across Exeter and East Devon serving a population of more than 450,000 people. In our latest CQC full inspection of our services, the Royal Devon received an overall rating of “good”. We were rated as “outstanding” for our Emergency and Critical Care services, and for Caring Trustwide.

The Royal Devon University Healthcare NHS Foundation Trust has been ranked as the joint best performing non-specialist Trust in the country for overall patient experience of care in the 2016 Care Quality Commission (CQC) Adult Inpatient Survey.

The main hospital site is in the historical Cathedral city of Exeter that has abundant family amenities and beautiful surrounding countryside. It is situated in the middle of the South West Region with easy access to the countryside and coast of Devon and Cornwall. It is well served by rail, road and air links. Good educational facilities such as the University of Exeter and good Ofsted rated schools are available locally. Our Community sites are equally well positioned and are a good place to work.

Enjoy a good quality of life in the South West and be part of our caring workforce.

Administration Transformation Project Officer – 12 month fixed term project

Do you have a passion for transformation, improvement and innovation in Clinical Administration? Are you looking for a new opportunity to lead on a Trust wide project?

The Administration Transformation Team are seeking an individual who is dynamic, flexible and self-motivated, with skills to lead on a new and exciting Trust wide project to reduce the number of paper letters which are posted from the Trust. This project will look to improve patient experience, protect the environment and reduce Trust expenditure across both Northern and Eastern sites at the Royal Devon.

As an Administration Transformation Project Officer, you will be supported by the Administration Transformation Programme Manager to take the lead on this exciting work. You will work across teams to focus on reducing paper communications and move towards a more digital communication method. This postholder will be required to liaise with clinical teams, medical secretaries and operational management to progress the move to digital communication by carefully auditing the make up of the current outgoing letters and targeting groupings with teams to seek long term solutions.

The successful candidate will be enthusiastic and passionate about driving improvements in digital processes for our staff and patients. Previous experience in medical administration would be beneficial but is not essential.

If you have the energy, experience and capability to be part of a successful, dynamic team, then we look forward to hearing from you to discuss this role!

Main duties of the job

Work in partnership with Divisional teams, service managers and administrative teams, to support the delivery of a service improvement project to achieve the Trust’s transformational aims and strategic objectives.

Provide leadership to administrative teams to encourage engagement with sustainability initiatives. Provide expertise to review processes and systems, and develop solutions to resolve issues.

For further details on this vacancy please contact Rowenna Rutherford (Admin Transformation Programme Manager) at


Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision we expect all our staff to uphold our Trust values. Our Trust values are:
Honesty, Openness & Integrity
Inclusion & Collaboration
Respect & Dignity

***Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.***



Privacy Notice

During the course of this recruitment process, the Trust will be collecting your data and processing it in accordance with relevant Data Protection Legislation. Please see our website for more information with regards to the Trust’s Privacy Notice (The Royal Devon's website - Information Governance page). This Privacy Notice is designed to provide you with further information on how we will be using your data for this purpose and to comply with the relevant legislation.

The Royal Devon University Healthcare NHS Foundation Trust will contact previous employers to confirm employment history to cover a period of at least 3 years. The Trust is only able accept written references; these will be requested via email. One of your referees must be your current line manager and all references must cover the previous three years work or study history.

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