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NB: This vacancy closed to applications on 22/07/2022.

Digital Support Services Manager

Job Reference: 415-Z22-419

Royal Devon University Healthcare NHS Foundation Trust (formerly Northern Devon Healthcare Trust)
Digital Services
£40,057 - £45,839 per annum pro rata

The Digital Support Services Manager is responsible for the operation and delivery of the digital support services function, consisting of Service Desk, desktop / end-user devices, application delivery, 2nd line support, Business Support service and service-wide reporting and KPI on behalf of the Northern localities of Royal Devon University Healthcare (RDUH).

This includes supporting the development of the technology infrastructure strategy; implementation of the strategy and on-going service management to ensure maximum service availability of clinical and business critical systems. The role also provides critical support to the delivery of major service initiatives, required by RDUH (North).

The Digital Support Services Manager will be based within Digital Services at Northern Devon District Hospital (NDDH), however work closely with the wider Digital Healthcare Service, clinical leads and wider Trust staff based at NDDH, Exeter and all Community / remote office locations.
The post holder will fulfil required technology leadership tasks, develop complex analytical / reporting tools, responsible for updating and implementing process and associated standard operating procedures (SOP’s), lead on Trust raised risk and issues relevant to own service and work as part of an extensive team; they will need to work with staff across all areas and levels within the Trust to ensure that the requirements relating to Digital are carried out.

Closing Date: 22nd July 2022

Our teams of care professionals work with patients and their families to support peoples’ independence, health and wellbeing. We provide support to avoid hospital admissions, and if an admission is necessary, we try to make each patient’s stay in hospital as short and effective as possible before working with them on a safe discharge home.

In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West for our overall results. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.

Please note that we may close this vacancy early if we receive a high volume of applicants.

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