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NB: This vacancy closed to applications on 12/06/2022.

Business Support Administrator

Job Reference: 449-CS1137

Solent NHS Trust
Children’s Therapy Single Point of Access
£20,330 - £21,777 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

We are looking for a well organised and highly motivated full time Business Support Administrator to join our hard working and busy Single Point of Access Team (SPA) within Children’s Therapy.

You will be working in a team where you are the first point of contact to all Children’s therapies across Hampshire, including Speech and Language, Physiotherapy and Occupational Therapy. The SPA operates between 8am and 6pm Monday – Friday, therefore flexibility will be required to cover these hours.

You will be answering the phone to clients, professionals and clinicians and will be a key link between the team and the service users. The role requires a high level of inter-personal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage sensitive, and confidential information. Therefore we are looking for people who are passionate about customer / patient experience with a ‘can do’ attitude.

Also, the successful candidates will:

  • be receiving and uploading referrals
  • be booking/cancelling appointments
  • be able to use own initiative and apply a commonsense approach to problems
  • have a meticulous eye for detail, an enquiring mind and a willingness to learn
  • have strong communication skills with the ability to communicate effectively at all levels
  • be organised, able to multi task and work under pressure
  • have proven skills in Microsoft applications, Excel, Word and Outlook

We have 1 position available at 37.5 hrs per week.

If you are looking for a new challenge and meet the skills and qualities required, we really look forward to hearing from you.

For further information about the post or if you would like to have an informal discussion, please call Peter Ryan (Office Manager) on 0300 300 2019


We will contact you via NHS Jobs if you are shortlisted for interview. Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.Please be advised that we may choose to close adverts early should we receive a high number of applications.

Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

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