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999 Call Handler (Emergency Medical Dispatcher) - Bristol

Job Reference: 202-A-22-17326

South Western Ambulance Service NHS Foundation Trust
St James, Bristol
£20,330 - £21,777 per annum*

999 Call Hander – Ambulance Service, what’s your emergency?

Do you want to make a difference?

Do you like working as part of a supportive and motivated team?

Would you like to work flexibly with shift patterns that fit with your personal circumstances (part time work, evenings, weekends only)?

Would you like generous NHS Benefits, including 27 annual leave days (plus 8 days bank holiday) and NHS Pension?

Would you like to develop your career in the Ambulance Service?


If you answered yes to these questions, then we would welcome an application from you.

When you ring 999 your call goes through to one of our 2 999 Control Rooms based in Exeter and Bristol. Our trained Call Handlers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering advice or reassurance to the caller/patient. You will enter details onto a computer system about the patient and their condition which categorises the seriousness of the illness or injury, to ensure that the patient receives the most appropriate care from us.


Your Background

We are looking for people to join us who are caring, compassionate and good at communicating. Particular skills and requirements we are looking for include:

  • Excellent communication skills and telephone manner
  • Strong customer service skills
  • Strong administration skills
  • Ability to work calmly under pressure
  • A high level of typing proficiency
  • Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)


What We Can Offer You

  • Salary starting at £20,330 plus *£1,700 per annum for the first two years (£22,030)
  • Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
  • Generous NHS Pension Scheme
  • 27 days annual leave plus additional bank holiday leave allocated
  • MPDS qualification (Nationally recognised triage system used in 45 countries)
  • Access to the Trust Staying Well Service, offering emotional support and a range of other advice and information services offered through statutory and voluntary agencies.
  • Significant career progression opportunities within the Clinical Hub and wider Trust.


Training Course Details:

Week 1-4 – Classroom training, Full time Monday to Friday (Office hours)

Week 5-8 – Mentoring shifts. These will include a variety of shifts with an experienced mentor to guide and assist you.

*During training we are unable to allow annual leave or absent days due to the course demand. The course has a must attend policy based on the details above. Attendance is essential for the 4 week classroom training. Any part time hours agreements will then commence upon completion of the training.

We have regular traininng courses throughout the year, please see our course training dates below:

  • 06 June 2022
  • 04 July 2022
  • 01 August 2022
  • 05 September 2022
  • 03 October 2022
  • 07 November 2022
  • 06 February 2023

This advert is a rolling advert where applications will be reviewed every week.

We will be hosting an open evening for this role on the 28th April. For more information please




At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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