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NB: This vacancy closed to applications on 12/06/2022.

Primary Care Network (PCN) Service Manager

Job Reference: J196-A-22-2930

Dorking Healthcare Limited
Primary Care Network
Home/office based as well as working across GP Practices; Dorking PCN, Redhill Phoenix PCN & South Tandridge PCN
£40,000 per annum

The Role

We are pleased to share this exciting recruitment opportunity to join DHC as Primary Care Network (PCN) Service Manager. The PCN is currently undergoing a period of significant growth and change to remodel the structure with an aim of providing an inclusive and supportive structure for our team employed under the Additional Roles Reimbursement Scheme (ARRS). Working as a key member of the team in a brand new post, the successful candidate will make a significant contribution to the delivery of PCN services across the 10 GP practices in the four PCNs. Our PCN Service Manager will provide operational management and collective leadership across our PCNs working alongside the PCN Manager and new Head of Pharmacy.

The role will include monitoring and reporting on performance against targets, highly effective people management, recruitment and a focus on staff retention. The post holder will ensure Additional Roles staff are aware of and supported to attend educational opportunities, ensuring educational requirements of the Network DES are met. A key element of the role will be enabling partnership working with PCNs and practices to develop and deliver services as required to meet National Service Specifications, Investment and Impact Fund (IIF) and local programmes, sharing best practice across all PCNs in the Federation.

This role is full-time and will include some home and office working as well as working across the GP Practices of the DHC federation.

About you

The ideal candidate will need proven people management skills, demonstrating inclusive communication and leadership behaviours.

We are looking for a skilled and committed operational leader with knowledge and experience of working in partnership across organisations, other agencies or sectors, with a track record of delivering demonstrable improvements in healthcare, the public sector or voluntary sectors, working with the general public. In addition, you will need to relish the challenge of working under pressure and as part of a thriving and growing team.

Travel between sites may be necessary so, whilst not essential, a car driver would be ideal.

About Dorking Healthcare

DHC is a GP Federation, representing 105,000 patients providing a wide range of quality healthcare services including elective care, Talking Therapies, community healthcare and primary care across Surrey, We are registered with the CQC (Care Quality Commission) and we are an accredited AQP (Any Qualified Provider).

DHC is working at the centre of the local health system to evolve and deliver integrated care and that requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, make sure our services are easy to access by local patients and reduce waiting times for patients.

GP practices have been brought together into Primary Care Networks (or PCN’s) to offer services in the local community. There are four Primary Care Networks as part of the DHC GP Federation; Redhill Phoenix PCN, Dorking PCN, South Tandridge PCN and Integrated Care Partnership (ICP) PCN. The PCN’s are critical to the changing NHS and are the focal point of all locally developed planning and service delivery.

In return DHC offers staff the following benefits:

  • Competitive salaries
  • We provide opportunities for training and development
  • We offer membership of the NHS Pension scheme and 25 days annual leave plus bank holidays
  • Being part of a professional, friendly multi-disciplinary team
  • We aim to be an employer of choice and conduct annual staff satisfaction surveys.

DHC actively encourage and promote diversity, ensure all voices are heard and included and are committed to equal opportunities for all.

If you are interested in applying, please complete an application form, referring to how your skills, qualification, knowledge and experience match the requirements set out in the person specification in your supporting statement.

We will be checking applications frequently and will close the vacancy dependent on sufficient applications so we would encourage you to apply as soon as possible.

To discuss the role please contact: Tracey Fossaluzza, PCN Manager,

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