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NB: This vacancy closed to applications on 31/05/2022.

Business Support Administrator

Job Reference: 449-CS1114

Solent NHS Trust
Mental Health Support Teams in Schools
£20,330 - £21,777 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

This is an exciting opportunity to join our Business Support Team within the new Mental Health Support Teams in Schools (MHST).

The MHST have been set up exclusively with schools and colleges to deliver evidenced based interventions to young people with mild to moderate emotional and mental health difficulties. Teams will be expected to deliver individual and group interventions, working within a CBT framework, with young people, their parents and their schools. The teams are also working with schools to develop a whole school approach so we will be offering training, consultation and support to schools to develop this.

The role of the Business Support Administrator within the MHST will be to act as the first point of contact for our team, answering calls professionally and passing on messages efficiently and accurately to our clinicians. The role also includes the processing of referrals received into the team and the administrative needs of this process including updating our computer system, typing letters and sorting incoming/outgoing post.

This is a great opportunity to join our team in Solent NHS Trust Children & Families Service line to be a part of the MHST service, supporting delivery of high quality children’s emotional and mental health care. We are looking for individuals with the right attitude, skills and knowledge who share our passion to deliver the best quality care experience for children and their families.

Job Responsibilities

Electronic systems -

  • Use and populate the electronic record system (SystmOne) with accurate information, to include scanning and uploading information in a timely manner.

  • Process MHST referrals coming into the service.

  • Accurately editing, formatting, and printing letters.

  • Photocopying and electronic filing accurately and securely.

  • Populate systems and databases required for service delivery.

  • Add and manage appointment slots on SystmOne.

  • Manage waiting list and allocate.

General Business Support Duties -

  • Support clinical team with room bookings and general queries including production of any required resources.

  • Manage appointment bookings, updating electronic record system and sending appointment letters following trust guidelines and targets.

  • Liaising by telephone or in person with schools, parents, colleagues, and other healthcare professionals. This should be carried out in a positive, friendly, calm, and sympathetic manner, using good judgement to identify requirements in order to pass on accurate information correctly or take appropriate action.

Personal Skills/Qualities

  • Excellent Communication Skills, written and verbal.
  • A knowledge of and commitment to Equal Opportunities and Promoting Diversity.
  • Ability to work collaboratively with colleagues across a range of agencies.

For more information on the post, please contact Diana Harrison on


We will contact you via NHS Jobs if you are shortlisted for interview. Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.

Please be advised that we may choose to close adverts early should we receive a high number of applications.

Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

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