The Ambulance Radio Programme are offering an exciting role of Implementation Lead, reporting to the Senior implementation Manager. The main purpose of the role is for the Implementation Lead to ensure that the delivery from its suppliers meets the requirements specified in the various contract schedules. This is a highly complex project and the scope includes all 11 Ambulance services in England and support for the Welsh and Scottish Ambulance Service where appropriate.

The Ambulance Radio Programme (ARP) is hosted by the South Western Ambulance Service. It delivers radio based mobile communications services to all English Ambulance Trusts.ARP is now working with a National cross government programme entitled the Emergency Services Mobile Communications Programme (ESMCP) which has been established with the remit of delivering the future national mobile communication capabilities for all emergency services. ESMCP is hosted by the home office and has representation from all the emergency services. Two new programmes have been established Control Room Solution (CRS) and Mobile Data Vehicle Solutions (MDVS). Both Programmes will need to closely adhere to the timescales of the ESMCP delivery to ensure critical communications are maintained.

Main duties and responsibilities for the role include (but are not limited to):

• Assist the Senior Implementation Manager in day to day line management of the Implementation Team.

• Manage the successful local Test and Verification of all test phases up to and including service acceptance.
• Ensuring supplier achievement of contractual requirements, service level requirements and quality Service Management delivery.
• Completing effective scalability testing of functionality, availability and performance capabilities.
• Maintaining effective working relationships with Service Management, Ambulance Trust, Programme and Supplier Representatives.
• Ownership, management and control of service improvement, risks and issues, and contingency plans, as they relate to test and verification.
• Monitors stakeholders and act on feedback to continue to build and strengthen relationships across all Trusts across England, Scotland & Wales.

Qualifications/Skills Required for the Role include (but are not limited to):

• Degree or equivalent.
• Postgraduate qualification, or equivalent level of experience.
• Able to meet the requirements of the Knowledge and Skills Framework for their role.
• Ability to Project Manage high-value, complex implementations.
• Ability to work under pressure and to tight timescales.

Experience:

The post holder will have developed specialist knowledge underpinned by theory and experience of Test Management and specialist knowledge of the operations Ambulance Trusts particularly in their emergency communication and information technology requirements and systems preferably from working with Emergency Services or NHS organisations, working at a national level. They shall have highly developed specialist advanced knowledge of mobile communications for mission critical emergency services. These include TErrestrial TRunked Radio (TETRA) networks, Integrated Communication Control Systems (ICCS), mobile data systems and 4G/LTE technology.

Communication:

The role requires well developed communications and relationship management skills. The post holder will be required to maintain relationships with a range of suppliers, ambulance trusts, the home office, the wider NHS and other emergency services. ARP delivers critical communications to the Ambulance service and hence the discussion of issues related to its delivery may be sensitive and contentious and will take place in a highly emotive atmosphere.

What we offer in addition to a competitive salary you can look forward to the following benefits:

• 27 days annual leave entitlement increasing with service
• NHS Pension Scheme
• A range of NHS Discounts covering, for example, shops, restaurants, gym, mobile phones, and insurance

Further information is available within the job description. Please also look out for our LinkedIn Page.