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NB: This vacancy closed to applications on 25/05/2022.

Business Support Team Administrator - Family Assist - Fixed Term

Job Reference: 449-CSP553

Solent NHS Trust
Children and Families
£20,330 - £21,777 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

We are looking for two enthusiastic, motivated, hard-working individuals to join our Family Assist Solent Business Support team, providing administrative support in the development and implementation of our new Family Assist Solent online information, advice and guidance portal. This is an exciting time to join the team as we continue to develop and grow the service across our Children and Families service and you will play an important part in supporting the wider workforce to do this.

If you have excellent customer care standards, great organisational skills, close attention to detail and a pro-active approach, and you’d like to be part of a friendly, supportive team where development and career progression are welcomed and encouraged, we’d love to hear from you.

We currently have vacancy for the following positions:

  • One permanent, full-time position to join the team supporting existing service provision (NHS Jobs reference 449-CSP549)
  • One fixed-term for 12 months, full-time position to support the introduction of a new workstream delivering support to parents of children with neuro-diversity. This individual will work closely with a new team currently being established by our partner, Portsmouth City Council (this role)

Service Summary

The Family Assist Solent self-serve portal provides a key digital solution to parents across the 0-19 service within Portsmouth, Southampton and Isle of Wight who require non-urgent support, information, advice, and guidance. Working alongside a multi-disciplinary team of Health Visitors, School Nurses, Early Years and other teams across the Children and Family Service Line, Family Assist Solent will grow to deliver online information and support solutions to help improve the health and wellbeing of children and families across our service delivery locations.

Job Responsibilities

These roles will include acting as the first point of contact for all calls and queries from clients and clinicians, data entry, and supporting the team with the development and implementation of the Family Assist portal. Basic knowledge of HTML, CSS, and JavaScript is desirable but not essential, as full training will be provided.To ensure smooth running of the service, responsibilities include but are not limited to; monitoring shared communication channels including email, telephone, and web enquiries; supporting the development and maintenance of the digital knowledgebase library through communication with clinicians and other professionals of all levels; provide support to the multi-partnership service meeting; and accurate data entry and cleansing. A sound knowledge of Microsoft Office programs is essential. This is a varied role where initiative is a key requisite, as well as a high level of IT literacy and a strong understanding of data security and confidentiality.

Personal Skills/Qualities

  • Communication Skills, written and verbal.
  • Ability to work collaboratively with colleagues across a range of agencies.
  • Willingness to learn and adapt to the changing needs of the wider children and families service line

For more information on the post, please contact Luke Coe:

Location/Base:Both positions will be based in the Civic Offices in Portsmouth however, occasional travel across Hampshire may be required as necessary.

Hours per week:37.5hrs

Confirmed Interview Date:Monday 13th June 2022

We will contact you via NHS Jobs if you are shortlisted for interview. Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders. Please be advised that we may choose to close adverts early should we receive a high number of applications.

Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

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