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NB: This vacancy closed to applications on 25/05/2022.

Learning and Investigation Coordinator - Band 6

Job Reference: 323-OWA2153

Ashford and St. Peter's Hospitals NHS Foundation Trust
Patient Safety
Chertsey, Surrey
£33,922 - £35,881 pa inc. HCAS

Our vision at Ashford & St Peter’s is to provide an outstanding experience and outcomes for patients and staff.

There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust. We provide acute and planned inpatient and outpatient care for our local community with a strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Band 6 Patient Safety Learning and Investigations Coordinator

We are seeking to recruit an enthusiastic, self-motivated individual with excellent communication and facilitation skills to join the Trust’s patient safety team. The post-holder will take the lead in coordinating allocated serious incidents on behalf of the Trust, co-ordinating thorough investigations into serious incidents, and other incidents as necessary, using root cause analysis and other appropriate methodologies.

The successful candidate must have a Clinical background or evidence of a substantial understanding of clinical issues, experience of clinical governance and evidence of experience in serious incident investigation and report writing.

They should possess excellent numerical and analytical skills, as well as the ability to work with a wide range of clinical staff and managers at all levels. In-depth knowledge of healthcare risk management policy in the NHS; NHS risk management principles; and NHS (Datix) incident reporting system is desirable. You should be educated to degree level or have equivalent experience.


The main duties of the role will be to

Support the provision of integrated reports triangulating issues from

concerns, incidents complaints, mortalities, claims, coroner’s

cases, national and local investigations to ensure key learning and

improvement is progressed across our hospital services and the

wider system.


Successful candidates will need to hold a clinical qualification or be able to evidence substantial understanding of clinical issues.

The main duties/responsibilities are


• Monitor incident reports on a daily basis from across the Trust

• Escalate any concerns to the patient Safety Manager

• Confirm levels of harm are correct by liaising with the necessary Trust staff.

• Work autonomously as the lead facilitator for allocated patient safety and serious incident

investigations lead the process of investigation and delegate tasks as necessary.

• Work to the process outlined in Trust Policy in incident reporting and management of incidents

including Serious Incidents Requiring Investigation.

• Using Root Cause Analysis methodology identify and review all sources of information in

relation to the incident under investigation using analytical skills to identify contributory factors,

areas of proportionate practice and care and service delivery problems. The information may

include paper and electronic records, witness statements, internal and national data, liaising

with stakeholders, service users and their families or carers.

• Use judgment involving highly complex facts or situations which require the analysis,

interpretation and comparison of a range of options.

• Produce investigation reports in collaboration the allocated clinician/investigation lead and the

Divisional team summarising the findings, outcomes and recommendations from Patient

Safety investigations.

• Liaise with service users, families and carers as required, communicating traumatic and

upsetting information in a sensitive and professional manner.

• To assist in the analysis and formulation of action plans that may arise from risks/trends from

patient safety and Serious Incident investigations.

• To work collaboratively with staff and teams to learn lessons from Patient Safety

Investigations and SIs and reduce clinical risk.

• Review and quality check investigation reports, as part of the quality check process.

• Maximise opportunities for the Trust to develop its learning culture through sharing, monitoring

and supporting the dissemination and implementation of improvements.

• Support the Patient Safety and Quality Team with all patient safety related activities as


• Facilitate excellent partnership working with divisional management teams through

effective liaison and communication.

Processing your Application


Staff Benefits

Flexible working: We want all staff to have a good life/work balance and we will support you to have a working pattern that meets your needs and helps us to provide our services in ways that best suit the needs of our patients.

We are Ofsted registered day nurseries at Ashford and St Peter’s sites, catering for children from 3 months to 5 years, and half-term play-schemes for primary school age children, open from 8am to 6pm.

We have car parking on all our sites and a new multi-storey car park on the St Peter’s site. We have onsite accommodation in shared flats or houses.

The NHS Pension scheme helps you to build your pension for when you retire. You receive tax relief on the contributions you make while you are working and the Trust makes a financial contribution as well. The NHS pension scheme has benefits that will support you and your family when you retire.

Career pathways: we support our staff to develop their careers and will ensure that you can access support, training and development to progress and fulfil your potential at ASPH

There are a number of staff benefit schemes running to support wellbeing such as salary sacrifice, discount schemes and cycle to work schemes.

ASPH Wellbeing support includes a brand new Wellbeing hub that features an on-site gym as part of the recreation area, offering exercise classes or use of the gym for free following induction, as well as a relaxation area. We have multi-faith centres on both hospital sites.

Find out more by visiting the guide and links that can be found to the right of this advert.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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