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NB: This vacancy closed to applications on 25/05/2022.

Service Desk Analyst

Job Reference: 918-IX9315

NHS Blood and Transplant (NHSBT)
Live Services - IT Service Operations
£25,655 to £31,534 pa

We are looking for a hardworking, enthusiastic person for the role of Service Desk Analyst. The role is first / second line IT support and you will log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact.

You will be involved in many aspects of the DDTS service provided to our customers and respond to contacts via phone, self-service and email working within defined service level agreements.

You will have a passion for providing excellent customer service, keeping the customer up to date with status and progress, as well as escalating and liaising with other service providers for incidents requiring specialist help.

You will be required to work within a shift pattern covering current service hours 08:00-17:00 Monday to Friday. The post will also require participation in an ‘On-Call’ rota outside of core working hours from home, including weekends.

For further information please contact Lauren Robbie via email

This vacancy will close at 23:59 on Wednesday 25th May 2022.

Interviews are anticipated to take place on the 7th June 2022 - Subject to confirmation



NHS Blood and Transplant encourages and supports uptake of the COVID-19 vaccination as this remains the best line of defence against COVID-19.

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

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