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NB: This vacancy closed to applications on 30/05/2022.

GP Receptionist

Job Reference: J122-A-22-0696

Penrose Health
South East London
£19 - 22,000

To apply use this link:

Our Patients Need You!

At Penrose Health, our mission is to provide the best healthcare to our patients. We're a friendly team looking for like-minded people who can help us fulfill this mission and make a real difference to our patients' lives!

To apply use this link:

The job

You will be working with our front-line clinical teams to support the delivery of the highest quality primary care service to our patients. More specifically, GP Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient tasks appropriately, follow our systems and protocols and keep the practice presentable and safe.

Day to day responsibilities include answering patient queries on the phone, booking patients with the right clinician, calling patients to book them in for health checks and vaccinations. You’ll need to follow our systems, policies and procedures carefully and ensure that you maintain confidentiality at all times.

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Location:Opportunities available at Lewisham Medical Centre (SE13 5PJ), Kingfisher Medical Centre (SE8 5DA) Deptford Surgery (SE14 6TJ) , Penrose Surgery (SE17 3DW) and Knights Hill Surgery (SE27 0DF)

Hours: Ideally full time; part time applicants also considered
£19,000 – 22,000 WTE depending on experience

To apply use this link:

About you

The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients. You’ll be a fast learner who can follow our processes carefully as well as an enthusiastic and confident team player who will fit in well with our team.

Minimum requirements: candidates must be comfortable with computers. Previous experience working in a GP practice or with EMIS is preferred but not required. Experience in customer service fields and second languages may be helpful in your application.

To apply use this link:

About us

We’re a small group of close-knit surgeries in South East London on a mission to deliver the best healthcare to our patients. We use a multidisciplinary approach – bringing together GPs, Nurses, HCAs, Pharmacists, Paramedics, Mental Health Nurses and our non-clinical team to deliver an efficient and effective service with best in class outcomes for patients.

With high levels of patient satisfaction (> 4* on Google at all our sites) and low waiting times, we’ve been able to grow to over 60,000 patients and we continue to grow at a rapid pace.

We serve our patients across 7 CQC ‘Good’ rated sites in Lambeth, Southwark and Lewisham, with each site having its own dedicated multidisciplinary team. You’ll join one of these site-based teams but you’ll be part of the larger Penrose Health family as well!

As part of Team Penrose, you will be covered by our Vitality Private Health Insurance, you’ll have the choice of a NOW or NHS pension and you’ll benefit from a comprehensive sick pay scheme after your first year with us. We also pay your professional indemnity and you’ll have the opportunity for funded professional development in the future.

On top of the employment benefits, we love to have a bit of fun. This year the whole team has gotten involved in a year-long Penrose Cup tournament including a bake-off, a steps challenge, a pub quiz and a fundraising round. We've also enjoyed ice cream from our regular visiting ice cream van, enjoyed surprise gifts and taken some proper time to celebrate the summer (see below). These are just some (but not all) of the things we do to make this a great place to work!

Have a watch of our group-wide Summer Social Aftermovie

Underneath all of this, you will also find a core strength and camaraderie that exists in each of our surgery teams and across the group – we really are a family.

All our team are enthusiastic, friendly and we want to make a real difference to our patients – come and be a part of the team!

To apply use this link:

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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