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NB: This vacancy closed to applications on 01/03/2022.

Desktop Support Technician

Job Reference: 216-CG-A3984

Employer:
University Hospitals Plymouth NHS Trust
Department:
216 120409 Information Services
Location:
PLYMOUTH
Salary:
£22,549 to £24,882 Per Annum

We are a people business – where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.


Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.


We have a full-time vacancy for a Desktop Support Technician; the successful candidate will become a member of the Support Desk Team in the role of Desktop Support Technician. This post holder will work within IT Support Services, assisting the IT Support Desk Engineers in providing IT support to the Trust’s clients and their IT equipment.

The Information and Technology Team (IM&T) are based at University Hospitals Plymouth NHS Trust, working 37.5 hours per week, Monday to Friday.   When fully trained and competent, this post will also be part of the IM&T on call rota.

This post will involve physical handling of PC’s and peripherals and fault finding/diagnosing issues IT equipment such as PCs, laptops, tablets, and telephones.  

The successful applicant will be required to provide a fast, friendly, and efficient response to our trust staff and other multiple sites in Plymouth and the surrounding area and should be able to demonstrate the following attributes below:

  • Good customer service skills
  • Excellent communication skills, both written and verbal
  • Good keyboard skills
  • Attention to detail
  • Ability to lift and carry
  • Full UK Driving Licence (Category B)

This post may involve an element of physical exertion. Experience in handling difficult situations and a mature outlook on life is desirable.

Previous applicants need not apply again.

For an informal discussion, please contact George Iddiols, Deputy Support Service Manager, on:

Tel: 01752 431110

Email: george.iddiols1@nhs.net 

Closing date:  1st March 2022

Provisional interview date: Week Commencing 7th March 2022

University Hospitals Plymouth NHS Trust is an equal opportunities employer and are actively working towards a smoke free working environment

The Government has formally announced that it intends to introduce regulations that will require most healthcare workers to be fully vaccinated (first and second dose) against COVID-19 by a UK approved vaccine by the 1st April 2022. To achieve this the successful applicant must have had their first COVID-19 vaccination by the 3rd February 2022. Therefore, full COVID-19 vaccination will be a condition of employment unless an individual is medically exempt. We will ask for proof of vaccination during the recruitment process.




The Government had passed legislation requiring vaccination as a condition of deployment which was due to come into place from 1st April 2022. However, on 31st January 2022, the Secretary of State announced that this is being revoked. The government has since announced that it will bring forward the regulations to revoke vaccination as a condition of deployment. The revocation of the regulations will come into force on 15th March 2022 and this means that there will now be no legal requirement for staff to be fully vaccinated against Covid-19 from 1st April 2022.

Whilst this is no longer a condition of employment, UHP NHS Trust strongly recommend that you are vaccinated against Covid-19 and full vaccination remains the best line of defence in order to protect yourself, your colleagues and your family.

University Hospitals Plymouth NHS Trust is committed to safeguarding & promoting the welfare of children & vulnerable adults. Many of our posts are subject to Disclosure & Barring Service check (DBS). A copy of the DBS Code of Practice is available on request. Should the position that you are applying for be subject to a DBS check, University Hospitals Plymouth NHS Trust will fund the cost* of your DBS check application. Should you decide to voluntarily resign from the Trust within two years from the start date of employment, you will be asked to meet the cost* of the original DBS application, which will be reclaimed from your last month’s salary. *Current cost of an enhanced DBS is £40.00 per application.

All Applicants are required to detail referees on their application form covering the current & previous 3 years of Employment / Unemployment history.

Please review our GDPR Privacy Notice prior to applying - available under Further Links

Our organisation is Disability Confident and we are committed to providing a supportive workplace including use of the NHS Health Passport to enable colleagues to be their best at work. We also have a working Carers Passport Log to help you balance work and care.



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