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NB: This vacancy closed to applications on 01/02/2022.

Telecommunications Supervisor

Job Reference: 163-3769E-01-22

Employer:
Barnsley Hospital NHS Foundation Trust
Department:
Contact Centre
Location:
Barnsley
Salary:
£22,549 to £24,882 pa

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a ‘Good’ rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a ‘we can do this’ attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

As an employee of Barnsley Hospital, you will find that we are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, age or disability. We actively promote equality of opportunity for all, welcome applications from a wide range of candidates and select interviewees based on their skills, qualifications, and experience.

We take equal opportunities and improving the working lives of our staff really seriously, this could include flexible working, part-time, job share and remote working from home. Please talk to us during the interview process to discuss any flexibility that you may require.

We hope that you will choose to join us.


TELECOMMUNICATIONS SUPERVISOR

SWITCHBOARD

£22,549 - £24,882 per annum/pro rata (AfC Band 4)

37.5 hours per week - PERMANENT

 

The Outpatient team at Barnsley Hospital NHS Foundation Trust are looking to recruit a telecommunications supervisor for our Contact Centre/switchboard service.

 

This is new exciting opportunity for a highly motivated, flexible individual to join the team providing an expert telecommunication service and first line managerial supervision to a team of 25. You will be responsible for the supervision of Contact Centre/switchboard on a daily basis working in partnership with one other post holder to cover shifts across 7 days.

 

You will be an expert call handler, setting an example of excellent customer care using effective and efficient call handling skills. Additional duties will include first line escalation for complex and challenging calls, respond to concerns, to plan and co-ordinate staff rotas to provide staff cover over 24-hour periods to include holidays and sickness cover, provide feedback to staff and undertake appraisals.

 

You will support the Department Lead in aspects of performance management including induction and training for new staff and ongoing support and competency assessment for call handlers across switchboard and contact centre. You will be actively involved in improvement programmes such as upgrades to software and changes to standard operating procedures.

 

For this role you will be educated to diploma level or hold relevant, equivalent experience.  You will also have experience in supervising in a NHS/Healthcare environment and working knowledge of NHS administrative processes.

 

With excellent verbal/written communications skills you will have the ability to communicate effectively at all levels, work on your own initiative without supervision and prioritise your workload as necessary.

 

For further information please contact Justine Britton on Telephone 01226 432901

 

Coronavirus (COVID 19) Vaccination Status for Care Home Workers

Throughout the coronavirus (COVID-19) pandemic, care home workers have done a phenomenal job to support and protect those most at risk from COVID-19.  From 11 November 2021, it has become law that anyone entering a care home must have had a complete course of an authorised COVID-19 vaccine, unless they are exempt.  Please note that applicants for this role will be asked to evidence their vaccination status, or provide a certified medical exemption, as part of the recruitment process.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

PLEASE NOTE: all correspondence regarding this vacancy and the interview process will be sent by e-mail. Therefore, you are advised to check your emails/NHS Jobs account regularly following the closing date.  

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS will be met by the successful candidate(s) through salary deduction.

Please note that these charges are not applicable for roles band 5 and below.

 

Standard Check: £23.00 + Administration cost of £3.69 = deduction from salary as a one off payment.

Enhanced Check: £40.00 + administration cost of £3.69 = £13.69 deduction from 1st months’ salary, £10.00 deduction from salary over following 3 months.

Closing date for applications: 1st February 2022

Interview to be held on: TBC

If you wish to apply for this post, please visit NHS Jobs website and quote Ref No: 163-3769E-01-22

 

Please refer to the attached additional document when completing your application, this will inform you about Values Based Recruitment at Barnsley Hospital NHS Foundation Trust.

 

 




Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.



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