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Patient Transport Service Team Leader - Basingstoke

Job Reference: 195-22-016-KAR

South Central Ambulance Service
195 19 PTS SHIP North
Basingstoke, Hampshire
£22,549 to £24,882 pa

A Team Leader role within our Patient Transport Service (PTS) is now available. The role will be based at our Basingstoke Resource Centre.

Our Patient Transport Service is a pivotal role within SCAS, providing safe and efficient transport of patients to and from healthcare settings and their home.

As a Team Leader you will be responsible for the day-to-day supervision and management of a team of Ambulance Care Assistants (ACAs) who work on the Patient Transport Service.

This will involve the management of personnel, monitoring performance management, sickness and annual leave, following relevant HR Policies and Procedures.

You will be familiar with and adhere to service plans, policies, procedures and Key Performance Indicators (KPIs)

In addition, you will need to resolve any localised fleet issues and maintain stations in prepared readiness and for auditing.

The successful candidate will provide leadership and management direction to the operational teams of ACAs. You will work closely with the Senior Operations Manager to ensure that service delivery maintains the standards required as per our contractual arrangements and Service Level Agreements.

The successful candidate will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users.

The successful candidate will possess:

  • Excellent listening skills
  • Problem solving and decision-making skills
  • Ability to manage and lead a team
  • Ability to prioritise own workload


SCAS offers:

  • Automatic enrolment to the NHS Pension Scheme.
  • Starting annual leave entitlement of 27 days plus bank holidays, rising to 33 days after 10 years’ service.
  • Opportunities for career development
  • Access to apply for continuing professional development
  • Access to apply for other educational qualifications
  • Occupational Health support along with an Employee Assistance Program


Please see the job description and person specification for further details.

It’s important you state in your supporting statement how you meet the criteria outlined in the attached person specification.

Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

The government has announced that from 1 April 2022, all frontline NHS staff, health and social care workers, and volunteers working in England who have face-to-face contact with service users, will need to provide evidence that they have been fully vaccinated against COVID-19 unless they are medically exempt.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview.

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here –

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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