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Administration and Referral Assistant

Job Reference: 449-DEA168

Solent NHS Trust
Special Care Dental Service
£20,330 - £21,777 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

There is an exciting opportunity for an experienced Administrator to join to join our dynamic Special Care Dental Service who deliver routine and urgent dental care to patients, adults and children who are unable to access care in the General Dental Services due to their additional needs. This includes adults and children with a physical, sensory, intellectual, mental, medical, social impairment or disability and individuals with behavioural difficulties or dental anxiety. Based in the central referral management hub in Southampton the purpose of this role is to assist in processing incoming referrals, managing patient bookings ensuring new patients are seen in a timely manner along with general office administration tasks as directed.

The post holder must have good organisational and communication skills and be able to work under their own initiative, follow directions and prioritise their own workload. In this role you will have to demonstrate your highest level of patient care as well as a flair for handling high call volumes, dealing with complex cases, sensitive information and interacting with patients. As well as providing a broad range of administrative functions.

The postholder needs to have a keen eye for attention to detail and a high level of accuracy, have a firm grasp of concentration, be calm, concise and in control, to carry out and complete tasks set. Prior experience of call management and entering data into a number of systems would be beneficial but not essential as full training will be provided. The post holder will have excellent IT and communication skills and full computer literacy with experience of patient databases. Previous administrative experience in a healthcare setting or similar environment is essential for all applicants.

For further details / informal visits contact: Norma Quirke, New Patient Referral Team Leader on 07827840077 or

This is a permanent full-time position, working Monday to Friday 8.30am – 12.30pm; 1.30pm – 5pm.
Full and part-time working will be considered up to 37.5 hours available.

Proposed Interview Date: 17/18 February 2022


We will contact you via NHS Jobs if you are shortlisted for interview.Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.Please be advised that we may choose to close adverts early should we receive a high number of applications.

All patient facing workers in England will be required to ensure they are fully vaccinated against COVID-19, from 1 April 2022 . It will be a condition of employment to be fully vaccinated. This requirement will also apply to those in ancillary support roles such as porters or receptionists who may have social contact with patients but are not directly involved in their care.

To be fully vaccinated you must receive both doses of a Covid-19 vaccination. Successful applicants will be required (unless exempt*) to provide evidence of their covid vaccination status (NHS COVID Pass) or evidence that they have commenced their journey to becoming fully vaccinated. If the required evidence cannot be provided then any offer of employment may be withdrawn.

Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

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