Return to search

NB: This vacancy closed to applications on 26/01/2022.

Trust Incident Manager

Job Reference: 202-A-22-16087

South Western Ambulance Service NHS Foundation Trust
Exeter Hub
£47,126 - £53,219 per annum

As a senior member of the Operational leadership team, the Trust Incident Manager will be responsible for the optimum delivery of the service, performance and resilience across the Trust. The successful candidate will be required to demonstrate effective leadership and provide Tactical command as part of a team to any critical or major incidents.

Responsibilities include:

  • Reporting to the Duty Strategic Commander to provide 24/7 tactical level incident management and leadership throughout the period of duty in order to provide a safe and efficient service to patients.
  • Operate as the Lead Tactical Commander for the Trust with support from the County based Tactical Commanders as required.
  • Undertaking a lead role in dynamic planning and scheduling of available resources in response to shortfalls to ensure optimum delivery of operational performance.
  • Monitoring a range of live performance metrics to inform the requirement of intervention to ensure targets remain inside agreed thresholds.
  • Tactical decision making to resolve operational issues adversely effecting performance.
  • To maximise operational capacity and provide effective, timely and appropriate operational command responses for routine operations, declared Critical Incidents (CIs), Major Incidents (MIs) and Serious Incidents (SIs).
  • Responsible for effective Trustwide demand management and escalation in response to periods of peak activity and seasonal demand. Implement appropriate Surge and Escalation arrangements in line with relevant Trust plans.
  • Work with Clinical Hub Duty Managers, frontline and hub based OperationsOfficers and Operational Commanders to ensure accountability surrounding the delivery of objectives in response to demand management, escalation actions and command responsibilities.
  • Communicate effectively with key external stakeholders to assist local teams in identifying and resolving hospital handover delays and other dynamic issues in day-to-day operations.
  • Adopting the initial role of Tactical Commander of declared Critical Incidents (CIs), Major Incidents (MIs) and Serious Incidents (SIs) until a formal command structure is in place and the transfer of command can effectively take place.
  • Adopting the role of the most senior Trust manager on duty out of hours; making and being accountable for decisions on behalf of the Trust at a Tactical level.
  • Operate as the senior accountable Clinical Hub manager on duty out of hours, dealing with any staff management or operational issues at an appropriate level.
  • Accountable for all aspects of Trust performance and delivery on a day to day basis.
  • Oversee delivery within Clinical Hubs whilst on duty.
  • Demonstrate transformational leadership in demonstrating effective and appropriate behavior’s in both day-to-day operations and in high risk, difficult and stressful situations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.

Reduce the disturbance of the dedicated on call structure for routine decision making, so providing assurance that should a Major Incident occur, during the hours of operation, then the on-call structure will be available and not potentially fatigued.

Please not that this is one permanent role that will be under Section 2 unsocial. This role will also will also require shift work. Start available from 28 February 2022.

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Disability Confident Leader
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo