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NB: This vacancy closed to applications on 16/01/2022.

Administrator

Job Reference: 833-SS-SP-08-22

Employer:
(SP) Leeds Community Healthcare NHS Trust
Department:
Nutrition and Dietetic Service
Location:
Leeds
Salary:
£18,546 to £19,918 pa

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


Leeds Community Healthcare is looking to recruit a permanent full time Administrator within the Adult Community Dietetic Service You will work as part of a small and friendly team of Administrators who are responsible for supporting the clinicians within the service. You will pride yourself on having an excellent telephone manner, customer service and IT skills.

We are currently working a hybrid model of working from home and from the office which is at Parkside Community Health Centre. The service supports patients with a variety of nutrition related conditions. The team works remotely and in settings across the city such as clinics and care homes. Hours worked would need to be during core office hours 8.30am to 5.00pm.

Please answer the following question in the additional information section of your application, if not provided in your application you will not be considered for this post:

We strive to provide excellent customer service. What skills, personal qualities and experience can you bring to our team that will ensure we continue to provide excellent customer service?

Key Responsibilities:

  • By phone, being the first point of contact for the team to patients\carers and health care professionals.
  • Listening to and understanding service user needs. Your induction will ensure you develop a thorough understanding of the service offered and systems used so you can answer queries about referrals and appointments.
  • The service uses an electronic paper record system. The post holder will provide a modern and timely clerical service including, registering referrals and booking appointments via SystmOne (training will be provided on this system).
  • Ensure accurate entry of activity and outcome data in accordance with the Trust’s data protection and confidentiality policies.
  • Support the provision of patient clinics including providing administrative support to clinicians, word processing letters/tasks and reproducing resources.
  • Monitoring stock for office equipment and patient education/service materials.
  • Actively contribute to effective team working and innovation.

Also required are excellent communication skills. GCSEs or equivalent including English and Maths, IT skills and previous experience of working with people in a customer service role. Experience in a health environmental or administration would be desirable.

 




Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.



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