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NB: This vacancy closed to applications on 18/01/2022.

999 Call Handler (Emergency Medical Dispatcher) - Exeter

Job Reference: 202-A-22-16041

South Western Ambulance Service NHS Foundation Trust
Trust HQ, Exeter
£20,330 - £21,777 per annum

999 Call Handler (Emergency Medical Dispatcher)

‘Ambulance Service, what’s your emergency?’

When you ring 999 your call goes through to one of our 2 Clinical Hub’s based in Exeter and Bristol. Our trained Emergency Medical Dispatchers are the first point of contact to the ambulance service for people experiencing a medical emergency. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the patients we serve every day. Applicants will need to have the ability to deal with stressful and emotional situations whilst being highly motivated and enthusiastic.

Your Background

We are looking for people to join us who are caring, compassionate and good at communicating.

Particular skills and requirements we are looking for include:

  • GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, we’re still likely to accept applicants who have significant experience in the care or customer service sector (ideally holding an NVQ or similar in Healthcare, Public Service or Customer Service).
  • Excellent communication skills and telephone manner
  • Strong customer service skills
  • Strong administration skills
  • Ability to work calmly under pressure
  • A high level of typing proficiency
  • Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)

Training Course Details:

Week 1-4 – Classroom training, Full time Monday to Friday (Office hours)

Week 5-8 – Mentoring shifts. These will include a variety of shifts with an experienced mentor to guide and assist you.

*During training we are unable to allow annual leave or absent days due to the course demand. The course has a must attend policy. Attendance is essential for the 4 week classroom training.

What we can offer you

Salary starting at £20,330 rising to £21,777

Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)

Generous NHS Pension Scheme

8 Week training programme and ongoing development days throughout your career

MPDS qualification (Nationally recognised triage system used in 45 countries)

27 days annual leave plus additional bank holiday leave allocated

Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.

Significant career progression opportunities within the Clinical Hub and wider trust.

If successful you will be starting a training course on 7th March 2022.



At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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