Return to search

Customer Service Administrator

Job Reference: 833-JL-CC-03-22

Employer:
(CC) Leeds Community Healthcare NHS Trust
Department:
833 Admin 0-19 SPA
Location:
Leeds
Salary:
£18,546 to £19,918 pa

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


Are you interested in developing your skills?

You will be highly motivated, approachable and can demonstrate great skills in building a rapport with others.

The most important things to us are our Patients and Colleagues; these are what make Leeds Community Healthcare NHS Trust a great place to work. If you are passionate, friendly and have bags of energy you'll fit right in.

Show empathy and understanding, be a good listener and be able to handle various situations that arise in your role.

You will be organised, efficient and able to use your own initiative, whilst taking pride in your work and maintaining a professional image.

About the job:
You will be working 37.5 hours over 5 day week between 8am and 8pm
Base: Stockdale House, 3rd Floor, Headingley, LS6 1PF

The Role:
- You will receive a 6 Week in house training induction
- You will be responsible for making sure our patients/staff receive the best service we can deliver by putting them at the heart of everything you do.
- You will be highly motivated, approachable and can demonstrate great skills in building a rapport
- You will be required to fulfil and understand our patients needs by being inspiration al and making the patient experience one they will not forget
- No day will be the same
- Working on SystmOne booking system supporting our services
- You will deal a high volume of calls coming into the 0-19 SPA
- You will deal with incoming e-mails, and tasks throughout the day
- You work within a great team, being a team player is essential
- The most important things to us are our Patients and Colleagues; these are what make Leeds Community Healthcare NHS Trust a great place to work. If you are passionate, friendly and have bags of energy you'll fit right in.




Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.



SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (https://www.safer-jobs.com), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Stonewall Logo
  • Apprenticeships Logo
  • Inclusive Top 50 Employer
  • Living Wage Employer
  • CQC Good