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NB: This vacancy closed to applications on 12/12/2021.

PTS Controller & Planner

Job Reference: 335-A-0542

East Midlands Ambulance Service NHS Trust
EMAS Trust HQ, Horizon Place, Nottingham
£18,005 - £19,337 Per annum plus shift allowances

We are East Midlands Ambulance Service (EMAS), an organisation focused on delivering a high standard of emergency and urgent care to our patients across the region.

The East Midlands Ambulance Service NHS Trust (EMAS) provides Emergency, Urgent and Non-Emergency pre-hospital care and transport across six counties (Derbyshire, Nottinghamshire, Lincolnshire, Leicestershire & Rutland and Northamptonshire).

The East Midlands has a lot to offer:

Excellent Location

Making a Difference

Action Packed Roles

Support and Belonging

If you haven’t heard back from us within eight weeks of the closing date please consider your application unsuccessful.

Due to the high volume of applications received we are unable to provide updates on the progress of applications and only successful candidates at shortlisting stage will be contacted, regrettably feedback will not be provided. If you are unsuccessful at this stage please refer back to the the job description, person specification and advertised requirements for ways to improve your future applications.

Internal candidates applying for vacancies must have completed their probationary period (stated within your contract) at point of application.

We are currently recruiting for the following role:

4x Controller/Planners, full time (37.5 hours per week.) Working a rotating shift pattern over 24 hours a day / 7 days a week.

This role will include direct contact with staff and Operations Managers for both Derbyshire and Northamptonshire. Applicants will be required to use the Cleric system and demonstrate an ability to dynamically make decisions in a high pressured environment. The ability to work on their own initiative within a close knit team and effective verbal communication skills are vital attributes in the successful candidates.

Accountable to the Control Operations Manager you will be responsible for the delivery of the control service, Specifically the core responsibilities are to:

  • Ensure that patients journey's are planned to attend their appointments and are taken home within the required operational key performance indicators.
  • Use of Cleric control and dispatch system to manage PTS vehicles and Third Party resources.
  • Plan the day-to-day organisation of resources.
  • Ensure the effective utilisation of resources throughout the region.
  • Support the PTS management team in achieving and excelling in the provision of patient care and ensuring patients receive a high level customer service.
  • Understand patient transport and the impact it has on our patients’ wellbeing.
  • Want to make a difference to the patients of Derbyshire and Northamptonshire and will strive to improve our service. We are looking for a self-motivated individual who will help us excel in the service and care given to patients.

For further details please contact:

Rachel Poulton-Hartley - Performance Delivery Manager / 07385085559

East Midlands Ambulance Service NHS Trust is an equal opportunities and Disability Confident employer, committed to ensuring equality of opportunity. We actively encourage interest from across our diverse communities. Black and Minority Ethnic staff are currently under-represented within our workforce, and we welcome applications from within these communities.

We are keen to promote a positive work-life balance wherever possible and have introduced various policies and working practices to support this goal. Many of our staff work flexibly in many different ways, including part-time. Please feel free to talk to us at interview about flexible working opportunities.

At EMAS we believe that our culture should be built upon our core values and that our behaviour should reflect these. Our values – respect, integrity, contribution, teamwork and competence - underpin everything we do – how we deliver our services and how we work with each other. We believe that it’s our people who make EMAS what it is.

Our Vision - Responding to patient needs in the right way, developing our organisation to become outstanding for patients and staff, and collaborating to improve wider healthcare.

Please note we reserve the right to withdraw this vacancy if an internal member of staff on our redeployment register expresses an interest and is successful for this vacancy, or if a sufficient number of applications is received.

You may be required to complete a DBS clearance check if offered a position with EMAS. If you are not part of the update service, you will be liable for the payment and this will be deducted from your first months’ salary. The current cost of an enhanced DBS check is £44.20.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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