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Digital Support Analyst

Job Reference: J130-A-21-1877

Cumbria Health on Call (CHoC)


We provide out of hours (OOH) primary care and Extended Access appointments to the population of Cumbria (500,000 people over a land mass of 2,613 square miles), working out of 12 clinical sites. Our core bases are:

  • Kendal
  • Barrow
  • Whitehaven
  • Carlisle
  • Penrith
  • Wigton

Rated as ‘Outstanding’ by the Care Quality Commission we pride ourselves on working as one team to deliver high standards. Our social mission is “to achieve excellence in the care of our patients by providing a safe and caring high quality service that’s easily accessible.”

Working for CHoC can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.

Listen to your heart. Have the work life balance you'd love.

Are you looking to expand your experience in IT? Cumbria Health on Call are looking to recruit to this full time permamant post.

About the Role

The Digital Support Analyst will be integral to the delivery of the organisation's technology requirements. The successful candidate will provide customer focused advice and support via a range of methods (including telephone, face to face and email).

With the upcoming roll-out of Office 365 across the organisation, experience with this would be beneficial but not essential to the role.

The post-holder will:

• Be part of the digital team

• Provide technical administration services to the key systems within the organisation.

•Troubleshoot issues that arise with key systems within the organisation and take ownership of the issue through to resolution working with third party providers

• Proactively maintain key systems within the organisation for data and information collection

•Assist in the delivery of training to clinical and non-clinical staff in a wide range of systems

About You

We are looking for a confident, enthusiastic, self-motivated individual with excellent organisational and communication skills, both written and verbal and the ability to remain calm in a busy environment.

You will have the ability to organise and prioritise work along with an understanding of and commitment to service improvement. You will need to thrive in a fast-paced and changing environment for instance using up to date knowledge of IT systems and technology.

The role will be based at CHoC Hilltop Heights in Carlisle but will be required to travel to other CHoC bases across Cumbria. The role is full time with some weekend working required.

Closing date for all applications will be Wednesday 8th December 2021

**Interviews will take place on Friday 17th December 2021**

We expect a high level of interest in this post and may close the vacancy early if we have received sufficient applications.

Applicants will only be shortlisted if they can clearly demonstrate in the supporting information their suitability for the post in relation to the attached job description and person specification.

For more information please contact Zoe Heaven Workforce and Inclusion Officer - 01228 514830 /

“Cumbria Health on Call Limited is a data controller and will process your personal data as part of the recruitment process. We take steps to safeguard your personal data and details of our processing activities can be found in our recruitment privacy notice which can be accessed via www. . If you would like a hard copy posting to you please contact us.”

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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