Return to search

NB: This vacancy closed to applications on 22/12/2021.

Patient Navigator- Full Time Nights

Job Reference: J78-PATNAVFT

DHU Health Care CIC
Patient Navigator
Fosse House, Leicester
£10.01 Pro Rata

Patient Navigator- Full Time Nights

DHU Health Care is an ever-growing, innovative organisation, providing high level clinical care for a variety of communities within an expanding geographical area. DHU Health Care – Urgent Care delivers and develops first class services specialising in Integrated Primary and Community Urgent Care services.

This is a great opportunity to join a fantastic organisation on a bank basis, supporting our services to cover additional ad hoc shifts and leave.

Purpose of the Role

To receive telephone calls and cases from Healthcare Professionals and the 111 services then process them in accordance with procedures. Dispatch and refer calls to appropriate outcomes, book patient appointments. Provide a reception function at Primary Care Centres.

Key Areas of Responsibility & Accountability

  • To receive telephone calls from healthcare professionals requiring access to the Service and process them in line with Local Procedures.
  • Record details of patients on the clinical system ensuring accuracy.
  • Process referrals from 111 making contact with patients and their carers to arrange Primary Care Centre appointments and home visits ensuring compliance with the relevant National Quality Requirements.
  • Use the clinical system to dispatch calls to home visiting crews and allocate appointments at Primary Care Centres.
  • Ensure that home visiting calls as dispatched to visiting crews making most efficient use of resources to achieve timely patient care in line with the relevant National Quality Requirements.
  • Process Special Patient Notes ensuring that they are accurately recorded onto the clinical system
  • Provide reception cover at Primary Care Centres, to include processing patients as they arrive.
  • Entering patient details and prioritisation of walk in patients, monitoring patient’s conditions and escalating concerns to the Doctor on Duty.
  • Maintain the security of prescriptions and keys at remote locations where co-located with other services.
  • Assist with the provision of training of new entrant Patient Navigators and exiting staff as required.
  • Actively establish and maintain good relationships with all agencies and organisations in contact with.
  • Be responsible for referring any cause of concern or complaint to the service directly to the shift Supervisor.
  • Provide general administrative support to the LLR Out of Hours Service team as requested.
  • Ensure that at all times your own work practices, conduct, behaviour and attitudes provide an example of professionalism to all staff and actively promote the core values of the organisation at all times.
  • As you will expect the organisation may change from time to time and you will be expected to meet the operational requirements.
  • Any other reasonable duties as required from time to time.

Person Specification

Essential Criteria

  • Educated to at least GCSE standard with a minimum of 3 GCSE’s (including Maths/English) or equivalent.
  • Experience of working with the public on the telephone and face to face.
  • Experience of working in a team.
  • Effective verbal and written communication skills.
  • Ability to listen to and record information accurately.
  • Basic IT skills.


DHU believe our workforce should be as diverse as the range of services we offer, and the communities we serve. We are committed to valuing and encouraging diversity throughout our workforce, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. As part of our mission we are dedicated to eliminating discrimination


DHU Health Care CIC is committed to safeguarding and promoting the welfare of Adults, Children and Young People and expects all staff and volunteers to share this commitment.

Infection Prevention & Control

Infection Prevention & Control is pivotal in ensuring a safe & clean environment for both patients and staff. IP&C is everyone’s responsibility and strict adherence to the IP&C policy is expected of ALL employees of the organisation.

For further details / informal visits

Person specificationQualificationsEssential criteriaMaximum score 2

  • Educated to at least GCSE standard with a minimum of 3 GCSE’s (including Maths/English) or equivalent

Desirable criteriaMaximum score 4

  • NVQ2 Customer Services
  • ECDL

ExperienceEssential criteriaMaximum score 4

  • Experience of working with the public on the telephone and face to face.
  • Experience of working in a team

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Investors in People Gold Logo
  • Positive about Disabed People Logo
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo