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Clinical Support Desk Practitioner

Job Reference: 195-21-CPMK-LJH

South Central Ambulance Service
195 11 N CSD
Milton Keynes
£32,306 to £39,027 pa

Are you looking for a new less physical role where you can still use all your clinical experience and critical thinking skills to help support the whole healthcare system.

We are looking to recruit reliable and enthusiastic Nurses and Paramedics to join our motivated, friendly and hardworking team of Clinical Practitioners based in Milton Keynes to support the smooth running of our 999 service.


The Role

We are looking for Nurses and Paramedics to work as part of our dynamic team providing clinical support to patients that have contacted the ambulance service. Our role is to perform in-depth virtual assessments and ensure that all patients receive the most appropriate level of care in the most appropriate care setting. This is a dynamic and challenging role that requires confidence, assertiveness and great communication and negotiation skills.

Working as part of the team on the Clinical Support Desk you will be working in the live ambulance control centre alongside Call Takers, Dispatchers and other NHS professionals. You will be directly involved with live emergency calls undertaking complex virtual assessments using specialist software, your clinical judgement and extensive knowledge to carry out complex clinical assessments of patients over the phone and using video technology. You will also be supporting our non clinical staff with patient assessments and demand management. You will be required to demonstrate excellent communication skills with a broad range of patients, family members and other healthcare professionals, often exploring and resolving complex clinical and social issues. Balancing the needs of our individual patients with the availability of resources and demand on the Service requires critical thinking and problem solving skills, team working, innovation and good IT skills.

Applicants will need to have an up to date NMC/HCPC registration with extensive clinical experience and excellent communication skills.


Successful candidates will be required to complete a nine week fulltime training programme at commencement of post which is fully paid. This covers internal systems, NHS pathways assessments and call centre mentoring.

PLEASE NOTE: Your training/mentoring will take place at our Bicester, Oxfordshire location.


Still interested?

As well as offering a great basic salary of £32,306 - £39,027 pro rata, Candidates will receive the following unsocial allowances on top:

All day Saturday (midnight to midnight) as well as any week day after 8pm and before 6am – Time plus 30%

All day Sunday and public holidays (midnight to midnight) – Time plus 60%


We are offering a variety of hours from a minimum of 20 hours a week up to Full Time hours of 37.5. Candidates will be required to work a variety of shifts which may include nights, weekends, bank holidays and religious holidays.


What we can offer in return

SCAS is a supportive ambulance service that can also offer the following benefits to you alongside the extensive training offered, unsocial hour allowances, generous annual leave and outstanding opportunities to develop within the role and the trust:

- Providing a Nationally recognised Pathways License

- Continued support and development from our in house education team.

- Additional CPD training Opportunities and access to educational qualifications

- Occupational Health support along with an Employee Assistance Programme.

- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

- Uniform provided

- Enrolment in the NHS Pension Scheme


Please see the job description and person specification for further details.

If you have any queries please contact Laura Halsall on


Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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