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Mental Health Inpatient Receptionist

Job Reference: 449-AMH680

Solent NHS Trust
Business Support
£18,546 - £19,918 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

We are looking for someone with previous administration experience, although this is not essential as this is a great role for anyone looking to gain and develop their knowledge, who can work well as part of a team but also able to use their own initiative to work independently. This position is based at St James Hospital in Portsmouth and will work on both the Orchards and Limes reception, answering calls, greeting visitors and other admin-based duties to help the smooth running of our inpatient areas.

This is a part time role for 30hrs per week, the post holder will be required to work 4 full days 08:30-16:30.

You must be good with Microsoft packages, systems and IT and have good attention to detail.

Knowledge of the NHS and Mental Health Services is desirable but not essential.

In return, the department offers full training opportunities to allow the successful candidate to expand on current knowledge, skill set and expertise as well as learning new skills in other business areas within the team. There are also great opportunities for career development.

Our priority is finding the right type of person who shares our values and puts patients first, working together as a team and always improving our provision; someone with the ability and attitude to grow and develop in the service as a valued member of our team.

Solent’s Mental Health Services cover a variety of different services including inpatient facilities for both adults and older persons, community services including rehab, crisis and health and wellbeing, IAPT Talking Change and learning disabilities. We are looking for people that work to the organisational Values of Honesty, Everyone Counts, Accountability, Respect and Teamwork (HEART), show in your behaviour that you value people and the care you give to them.

Job Responsibilities

The post holder will be required to:

  • Greet patients and visitors at the desk
  • Answer telephone calls in a friendly, timely, and helpful manner
  • Go onto the wards to take/retrieve paperwork
  • Manage the diary for family visits
  • Upload documents onto SystmOne with accuracy
  • Be responsible for signing items such as keys in and out of reception
  • Ensuring that anyone entering the wards sign in and out of the visitors’ book
  • Looking after tracker's consisting of maintenance repairs
  • Assisting with fire alarms
  • Dealing with pharmacy requests for the wards
  • Managing an inbox which includes requests from GPs, pharmacy requests, referrals from the wards, admissions and discharges etc.
  • Sending bloods and swabs to the laboratory
  • Organising and maintaining the meeting rooms and reception area

Personal Skills/Qualities

  • Good telephone manner
  • Good typing/word processing skills
  • Good with Microsoft packages, e.g. Word, Excel, PowerPoint etc.
  • Attention to detail
  • Able to build good relationships with staff

For more information on the post, please contact Debbie Bowden via email


We will contact you via NHS Jobs if you are shortlisted for interview. Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.

Our shared values support the development of a strong working culture. They breathe life into our organisation – guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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