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Ward Clerk

Job Reference: 175-2122-2-CC2955

Royal Papworth Hospital NHS Foundation Trust
Critical Care 1st Floor
Royal Papworth Hospital Cambridge Biomedical Campus Cambridge
£18,546 to £19,918 pa

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.


Department: Critical Care (CCA)

Job Title: Ward Clerk

Salary Scale: Band 2 - £18,546 – £19,918

Full-Time & Part-Time Available

An exciting opportunity has arisen to join the Critical Care Department (CCA) at Royal Papworth Hospital. The role involves following departmental standard operating procedures to provide a patient focused, high quality, efficient and complete administrative support service. The position will be based at Royal Papworth Hospital, Cambridge Biomedical Campus

We are looking to recruit two enthusiastic and well-motivated individuals to join our team of Ward Clerks on the Critical Care Department on a Full-time/Part-time basis. We are ideally looking for one full-time and one part-time; although we are flexible and can accommodate two part-time workers, subject to Service needs. Our working day is from 08.00 to 20.00 over 365 days a year - the working day is split into early and late shifts with some weekend and Bank Holiday working.

The key duties of the role will be supporting patients, visitors and the Critical Care team by providing a consistent, co-ordinated and flexible clerical and reception service; you must be able to multi skill whilst ensuring that all work is completed to a high standard. This rewarding role requires a positive outlook and the ability to work within a demanding environment, displaying empathy whilst maintaining a professional approach.

For this role you will need to have excellent communication skills. You will also need good keyboard skills and an aptitude for using a variety of IT systems. A degree of flexibility with your working hours and the ability to support some evening/weekend shifts would be required. You will also need to work as part of a team and play an important part in providing administrative support to the department. The post holder should be able to deliver good customer service and have the confidence and experience to deal with general enquires and telephone calls.

Clerical duties require diligence to ensure patient data is recorded efficiently, confidentially and accurately.

As a Ward Clerk in the Critical Care Department you are often the first point of contact for visiting families, these duties will require tact and diplomacy in a busy department.

After an initial training period you will be working with minimal supervision so candidates must be able to use their own initiative. Previous Ward Clerk experience and knowledge of patient databases is desirable but not essential as full training will be provided.

In return we offer excellent terms and conditions, broad training opportunities, development opportunities and pleasant working conditions.

If you value compassion, excellence and collaboration and think you could be the right fit for the Royal Papworth NHS Foundation Trust, then we would like to hear from you.

For more information please contact Maureen Williamson (Senior Anaesthetic Secretary) via hospital switchboard.

Closing date for applications: 28th November 2021

** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, enhanced pay progression for Band 5 nurses, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

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