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NB: This vacancy closed to applications on 05/11/2021.

Call Handler

Job Reference: 826-PACC-3771

Employer:
Nottingham CityCare Partnership CIC
Department:
Community Nursing Triage Hub
Location:
Nottingham
Salary:
£20,330 to £21,777 per annum

Who we are

We are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a values driven, people business with a passion for excellence. Our vision and social purpose is to build healthier communities and our values of integrity, expertise, unity and enterprise lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in people’s lives.


An exciting opportunity has arisen for a full time Band 3 Call Handler to work in the Community Nursing Triage Hub, based at Dragon Court Bilborough.

The post holder will need to be available Monday-Sunday over a varied shift pattern

The Community Nursing Triage hub receives calls from patients currently under the care of our Community Nursing Service, Health professionals & queries for patient care.

The Service ensures patient’s get the right care from the right person at the right time in the right place

You will work closely with the Care Navigation service, Nottingham Health & Care Point & our multidisciplinary teams within the PCN’s

Operational hours 08.00-22.00 Monday to Sunday 365 days a year with varying shifts patterns to meet the demands of the service

In return rn for your expertise and hard work, CityCare offer a wide range of benefits including:

  • A commitment to Agenda for Change
  • NHS Pension
  • 27 days annual leave plus bank holidays (rising to 33 based on experience)
  • Career development opportunities
  • Lease car scheme

For any further information please contact Michelle Parsons on 07500 572454 or email michelle.parsons8@nhs.net.




Nottingham CityCare Partnership reserves the right to close a vacancy before the closing date if a sufficient number of applications have been received.

CityCare value the benefits of a diverse and inclusive workforce. Our primary objective during the recruitment process is to ensure we recruit the best candidate for the position and we strive to reflect the community we serve. Therefore, we encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.

ALL FURTHER CORRESPONDENCE WILL BE ADMINISTERED THROUGH NHS JOBS AND THE EMAIL ADDRESS YOU USED TO REGISTER WITH NHS JOBS. PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY REGARDING YOUR APPLICATION

Appointment to this post will be subject to pre-employment checks as per NHS Employer Check Standards.

Nottingham CityCare Partnership CIC is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. Nottingham CityCare Partnership CIC is committed to the protection of vulnerable adults and children.

CityCare employees can request flexible working arrangements after 26 weeks of employment.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.



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