Return to search

NB: This vacancy closed to applications on 31/12/2021.

Ambulance Care Assistant

Job Reference: J183-A-21-84899

Central Advertising - Other
North-East & Yorkshire

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.


Ambulance Care Assistants perform Non-Emergency Patient Transport Services to support service users in meeting their appointments. Patients are often elderly or less able persons who require support to remain independent.

Work Activities

As an Ambulance Care Assistant, you will work on the non-emergency side of the ambulance service. You transport patients to and from hospitals, day centres and clinics for routine appointments and between NHS Trusts as and when required.

The patients are usually older adults or less abled people; however, you will work with people from all walks of life. This may include individuals with Dementia and Mental Health issues, as they are often users of our services. Ambulance Care Assistants, or ACA’s, usually drive specially designed vehicles with tail-lifts or ramps, although you might also pick up patients in an Ambulance car.

You will usually start each day at our Ambulance Station, although you may also work away on an adaptable shift pattern. You may even be required to stay overnight, for which accommodation and allowances are paid for.

You are responsible for your patients' welfare, required to lift, move and drive safely throughout the journey, to ensure passenger comfort. You may also have to reassure anxious patients, gently explain the situation to patients who are confused, and generally treat each person in a way that enables them to keep their dignity and independence. Occasionally, you may have to gently persuade patients to leave their homes, or to leave the ambulance at the end of the journey.

An ACA will often need to assist patients to stand from wheelchairs, you must be very skilled in moving and handling techniques and using special equipment when needed. ACA’s have first aid and basic life-support skills, in case they need to use these while transporting patients.

You will have the responsibility to check, clean and disinfect the ambulance and restock any used supplies. To help the patient keep their records up to date, you will need to fill in Patient Report Forms, transfer forms as well as reporting an all incidents.

Personal Qualities and Skills

To become an Ambulance Care Assistant, you will need:

  • The ability to get on with people from all backgrounds and be friendly and caring.
  • An excellent sense of responsibility, and a protective nature.
  • Strong communication skills, for example, talking with Patients, their families, hospital staff and representatives of other organisations involved in their care, such as social services, safeguarding, etc
  • Be patient, understanding, have absolute discretion and able to show empathy.
  • The ability to reassure anxious patients and explain what's happening to patients who are confused, while being able to quickly calm reactions in emergency situations
  • Be physically fit and capable to undertake the role fully.
  • The ability to use maps and follow directions easily

You must have a full manual driving licence with less than 6 points. If you passed your driving test after 1996, you may need to take an extra driving qualification. A C1 category on your driving licence is desirable not essential.

Pay and Opportunities

YorMed employees are paid based upon their role and experience, according to their skills and responsibilities. The hourly rate as a ACA is £8.91 increasing to £9.36 on your first anniversary of employment.

YorMed ACA’s can work up to 50+ hours per week, however many chose to work just 16-hours. As YorMed needs to be completely flexible to meet our patient’s needs, we also expect our staff to be. Obviously, we often work unsociable hours including weekends and bank holidays.

YorMed Ambulance Service covers the whole of the UK, working with our partners at the NHS and covering private events. Opportunities for ACA’s occur in towns and cities throughout the UK; however, this opportunity is supporting our North-East contract and will suit anyone willing to work from North Yorkshire, and the North-East.

Entry Routes and Training

NHS Ambulance trusts in England and the national services in Scotland, Wales and Northern Ireland each set their own entry requirements. As partners of the NHS, YorMed Ambulance Service must ensure that all staff meet these entry requirements.


Ambulance Care Assistants working for our NHS partners must complete certain training. This includes moving and handling techniques, first aid, basic patient care skills and safe driving techniques. There are assessments to pass that will be discussed at interview.

After your training, you will usually work closely with a crew mate to start with, before starting to work unsupervised. For this role you may be required to complete a care certificate.


YorMed Ambulance Service is driven by the U.K. Government Apprenticeship Scheme and ACA's are invited to progress to Emergency Care Assistant and Associated Ambulance Practitioner.


Each NHS ambulance service trust sets its own entry requirements. Many ambulance trusts ask for some GCSEs or similar qualifications at level 2. The following certificates must be supplied to be successful for the post, our next intake for the FREC3 Certificate is November.

  • A Medical Qualification (First Aid at Work, FREC 3 or equivalent)
  • Level 2 in Safeguarding for adults and children
  • You should also be able to show relevant skills and knowledge gained through previous work experience, with at least 2 years’ experience in the role.

How to apply

Please fill in the application process on this site. Please ensure that you have a First Aid qualification that is within the last three years, such as a First Aid at Work, First Response in Emergency Care Level 3 or equivalent. Applicants will also need an enhanced DBS with adult & children barring checks completed. to apply for the post.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.