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Bank - Administration Assistant

Job Reference: 816-BA2021B


Navigo Admin Bank Administrators


Salary: Band 2 (pro-rata)

Hours per Week: Hours as and when required across both Operational and Infrastructure areas of service

Job Type: Administration Bank Staff

Interview Date: TBC

NAViGO Health and Social Care CIC provide health and social care services to a population of 158,000. We are a progressive and ambitious organisation that aims to support those living with a mental health illness, their carer’s and families in the simplest and most effective ways. We are different because we know working with the same methods doesn’t work forever; and we will continue to challenge the way we do things to create the best services that are centred on the people who use them.


This social enterprise is about working together with local people to create services that are owned by the community, supported by it and loyal to it. It’s challenging, it’s exciting and we want like-minded people to join us. We are looking for polite, positive and enthusiastic people with a proven admin background to join our Admin Bank working on an as and when basis within the Administration teams that support clinical provision.

We need people who have an ability to take direction, prioritise work and multi-task. We need good secretaries and administrators who are keen to work as active team members within our well-structured Administration teams. If you have excellent communication and customer service skills and can contribute to an award winning service which meets the needs of people with mental health problems we would like to hear from you, so if you feel you want to be part of our success then please read on …

You will need to have had previous experience of working in an office environment and be able to communicate and liaise with a range of people. The ability to develop, establish and maintain positive relationships with both internal and external personnel is required with the ability to adjust your communication style and content appropriate to the audience.

Alongside a helpful telephone manner successful applicants will have the ability to undertake general office/administrative duties including typing, scanning, photocopying and reception management. It would be ideal if you have previous experience in supporting meetings and audio dictation. You will be robustly supported by the Admin Team Leads and Admin Managers with ‘on the job’ training being set up to enable you to work as a useful member of the admin team.

You must be reliable, self-motivated and have a positive attitude and a commitment to team working. It is essential that applicants are customer focused, efficient, flexible, adaptable and able to demonstrate a tactful and diplomatic approach.

Successful applicants will be instrumental in ensuring a positive service user experience treating service users, visitors, families/carers and colleagues with respect and courtesy whilst maintaining confidentiality at all times.

In order to be successful in securing interview then applicants must meet the person specification.

To meet the person specification you will have a sound educational background with:

  1. 1. GCSE level A to C (or equivalent) in English Language
  2. 2. GCSE level A to C (or equivalent) in Mathematics
  3. 3. Minimum qualification of RSA II, OCR 2 or Keyskills Typing/WP standard (or equivalent).

Please note that all invites to interview will be subject to meeting the essential criteria outlined above.

Please note that all positions are subject to the receipt of DBS clearance, medical clearance and satisfactory references.

All posts will also be subject to a successful probationary period.

In return we offer you the opportunity to be part of a supportive and ethical, organisation where our service users are at the heart of all we do, you will have a robust induction, excellent training opportunities and ongoing support within our Administration Teams.

Please note that all new employees joining NAViGO will be able to contribute to the NHS pension.

Due to the ongoing recruitment process previously unsuccessful applicants will not be considered,

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

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