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NB: This vacancy closed to applications on 25/10/2021.

Call Assessor

Job Reference: 217-VN234-21-22

West Midlands Ambulance Service University NHS Foundation Trust
217 EOC Operations - Tollgate
£20,330 to £21,777 pa

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

IEUC Call Assessor

Salary: Band 3 £20,330 - £21,177 gross per annum (dependent upon experience) plus any unsocial hours enhancements relevant to the post as per the NHS Terms & Conditions (pro rata for part time hours)


Hours: Full & Part Time hours available working full rotational shifts (including, evenings, weekends, nights & bank holidays)

(minimum 22.5 hours per week for part time based on 3 x 8 hour shifts)


**All applicants will be required to attend a full time (37.5 hours per week) training course for the first 5 weeks of their employment – Training is completed on a pass or fail basis**


Base: Tollgate, Staffordshire, ST16 3HS


Our award winning, high performing ambulance service is looking for of IEUC (Integrated Emergency & Urgent Care) Call Assessors for our control room in Staffordshire.


Applicants will be the first point of contact for anyone making an urgent or emergency call. You will be responsible for the receipt and processing of incoming and outgoing urgent & emergency, doctors’ urgent removals and general enquiry calls from the general public, medical staff, emergency services and other professional bodies who require an emergency ambulance, advice or information.


You must hold a minimum of 5 GCSEs at Grade C or above including English (or equivalent) along with customer service experience.


Applicants must be able to commit to 5 weeks full time training at the start of their employment which is completed on a pass or fail basis.


Applications for part-time working will also be accepted for this post


This position involves a regulated activity which will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both.


Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost (£45 for an enhanced check) is payable to our online provider at the time that the DBS application is submitted.


West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.


We are proud to have been awarded Disability Confident Leader status and we therefore guarantee to invite to assessments all applicants with a disability who meet the standards required for a job vacancy. If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application then please do not hesitate to contact the recruitment team.




  1. Please ensure you check your NHS Jobs account regularly as this is how we will communicate with you.

  2. Do not delete the job from your account until you are certain you have not been shortlisted as this will prevent you from accessing any messages or important documents you may need to download.

  3. To enquire about your application or inform us of any changes in your circumstances please make contact by emailing the Recruitment Team ( and not through the NHS Jobs website as these messages are not monitored.

  4. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including their email address, telephone contact details and postal address.

If you are unable to apply online, please contact the Recruitment Team on 01384 215896 for a paper application form.



Closing date for return of applications: _Monday 25th October 2021

Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost (£45 for an enhanced check or £28 for a standard or basic check) is payable to our online provider at the time that the DBS application is submitted.

Applicants with convictions should familiarise themselves with the new DBS filtering rules which came into effect in November 2020 prior to completing their application. More information can be found on the Nacro website.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) & NHS Jobs account regularly as contact is usually made via this method.

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