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NB: This vacancy closed to applications on 21/10/2021.

Customer Services Administrator

Job Reference: 833-JL-CC-599-21

(CC) Leeds Community Healthcare NHS Trust
833 Estates Facilities Admin
£18,546 to £19,918 pa

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.

Psst - we've got a great job right here!

• You will receive a 6 Week in house training induction
• You will be responsible for making sure our patients/staff and visitors receive the best service we can deliver by putting them at the heart of everything you do.
• You will be required to fulfil and understand our patients needs by being inspirational and making the patient experience one they will not forget
• No day will be the same
• Working on a busy front of house reception
• Making of and transferring calls that come into the Health Centre
• Meet and greet
• Working on the Systmone booking service
• Booking of Meeting and Clinical Rooms for our service users both internal and external
• Reporting of building maintenance issues
• You may have to work alone, but will also be part of a great team
• Depending on your role expectation to travel across sites if required
• The most important things to us are our Patients and Colleagues; these are what make Leeds Community Healthcare NHS Trust a great place to work.

If you are passionate, friendly and have bags of energy you’ll fit right in.

You will be highly motivated, approachable and can demonstrate great skills in building a rapport with others

You will show empathy and understanding, be a good listener and be able to handle various situations that arise in your role

You will be organised, efficient and able to use your own initiative, whilst taking pride in your work and maintaining a professional image

If you couldn't resist picturing yourself in this role, you know what to do - click that apply button!

Post 1 - Full Time Permanent 37.5 hours - Based at Morley - Relief
Post 2 - Full Time Permanent 37.5 hours - Based at Yeadon - Relief
Post 3 Secondment- Part Time 22.5 hours - Stockdale House - 12.30-5.00pm until end of March 2022. This role will not require a driving licence.

When applying please can you specify which role/location you are interested in.






If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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