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Health Advisor - Call Taker (111/999)

Job Reference: 340-HA-10-21

North East Ambulance Service NHS Foundation Trust
340 Emergency Operations Centre Call Handlers 111
Newcastle upon Tyne
£20,330 to £21,777 pa

Health Advisor – Call Taker (111/999)

Permanent - Full Time & Part Time Roles

Location: Newburn / Hebburn

Salary £20,330 - £21,777 (pro-rata)

Want to join our army of life savers?

We are looking for people with excellent listening skills, questioning and problem solving ability in order to carefully assess patient needs under significant pressurised circumstances. It is a very rewarding role, and you will be challenged by facing different situations every shift. While not every call we deal with is a life threatening emergency, our Health Advisors triage calls through a medical assessment tool and advise of the most appropriate level of care for the patient. This could range from an ambulance, a GP appointment, or a dentist as well as many other health care options. You don’t need to have any medical knowledge as full training will be provided.

Benefits and what we can offer you:

  • Full NHS Pathways training
  • Unsocial hours payments for out of hours worked and possibility of overtime
  • Cycle to work scheme
  • Home electronics discount
  • Generous holiday allowance and pension
  • Staff recognition awards
  • Interest free travel pass

What we need from you:

  • Have 3 GCSE’s (or equivalent) at grades A-C (including English) or higherorExperience of call answering in an extremely busy or stressful environment.
  • be a good communicator with an excellent telephone manner
  • be able to work calmly and under pressure
  • Be resilient and able to handle potentially distressing calls.
  • be computer literate including in MS Office packages

Shift patterns are Below, however, as a 24/7/365 service please be aware that you will be expected to work Bank Holidays including Christmas

  • 14-20 hours (weekends only or evenings & weekends) (Newburn Only)
  • 20 hours per week (over 5 days) (Newburn Only)
  • 16-20 hours (morning and evening part time) Monday- Friday only. (Newburn Only)
  • 30 hours per week, (shifts – these include night shifts)
  • 37.5 hours per week (shifts including night shifts)

You will be asked for your preference of base site for the 30 & 37.5 shift patterns, however this is not guaranteed. You will be allocated a site on commencement and will potentially be required to work from either site.

Please ensure that you have read the shift pattern document attached before submitting your application.

The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact recruitment team for help.

We aim to offer additional support to people that may need it by regularly holding application and assessment workshops via microsoft teams. For more info and book on to a session please contact

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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