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NB: This vacancy closed to applications on 28/10/2021.

Senior IT Services Desk Engineer

Job Reference: 217-VN215-21-22

West Midlands Ambulance Service University NHS Foundation Trust
217 IT Service Desk
Brierley Hill
£25,655 to £31,534 pa

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.


Senior IT Service Desk Engineer  


Salary:            Band 5 £24,907 – £30,615 plus any unsocial hours enhancements relevant to the post as per the NHS Terms & Conditions 2018  

Hours:            37.5 hours per week

Base:              Ambulance HQ, Brierley Hill, DY5 1LX



Do you want the chance to work as part of an innovative small team supporting the cutting edge of pre-hospital emergency care? This is for you!


We’re looking for a dedicated, highly motivated individual who can work as part of our existing IT Service Desk team to provide first and second line IT support to the whole organisation, including two ambulance Emergency Operations Centres and our new Integrated Urgent Care Centre.


You must be prepared to work 12 hour shifts on a rotating 24/7/365 pattern (sample rota attached under ‘risk assessment’ link), which includes some lone-working, evening, weekend and bank holiday working and in return will attract a section 2 enhancement as per NHS Terms & Conditions.


As the first point of contact for all IT related issues and requests, your role will involve a whole range of daily tasks, from administering Active Directory accounts, to installing new hardware and software, to working with our third line teams for resolving more complex issues. Predominately desk-based, methods of support will involve face-to-face with the userbase, over the telephone and email and via our remote support tool for offsite locations. There may be a requirement to travel to other sites within the organisation from time to time and transport is provided for this purpose.


If you have any questions in relation to the role, please feel free to contact Rich Monkton, our Head of IT Support, on 07795426824.


With the crucial nature of the systems our team supports, we have very high expectations of our engineers, that they are adaptive, reliable and work in accordance with the organisational core values. If you have these essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today!


West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.



We also support the ‘Disability Confident’ scheme and therefore guarantee to invite to assessment all applicants with a disability who meet the standards required for a job vacancy.




  1. Please ensure you check your NHS Jobs account regularly as this is how we will communicate with you.

  2. Do not delete the job from your account until you are certain you have not been shortlisted as this will prevent you from accessing any messages or important documents you may need to download.

  3. To enquire about your application or inform us of any changes in your circumstances please make contact by emailing the Recruitment Team ( and not through the NHS Jobs website as these messages are not monitored.

  4. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including their email address, telephone contact details and postal address.

If you are unable to apply online, please contact the Recruitment Team on 01384 215896 for a paper application form.



Closing date for return of applications: Thursday 28th October 2021


Please note: Only fully completed application forms will be accepted.

Where a Disclosure & Barring Service (DBS) check is required for the post, applicants are required to cover the cost of the check. The cost (£45 for an enhanced check or £28 for a standard or basic check) is payable to our online provider at the time that the DBS application is submitted.

Applicants with convictions should familiarise themselves with the new DBS filtering rules which came into effect in November 2020 prior to completing their application. More information can be found on the Nacro website.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) & NHS Jobs account regularly as contact is usually made via this method.

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