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Senior Business Change Manager (Digital Workplace)

Job Reference: 907-142

National Institute for Health and Care Excellence
£54,764 - £63,862 pa

The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.

Our role is to improve outcomes for people using the NHS and other public health and social care services. We do this by:

  • Producing evidence-based guidance and advice for health, public health and social care practitioners.
  • Developing quality standards and performance metrics for those providing and commissioning health, public health and social care services;
  • Providing a range of information services for commissioners, practitioners and managers across the spectrum of health and social care.

Please note - if the advertised role is based in London, it will attract a High Cost Area Supplement.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from NICE Recruitment Trac system administered by NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team at

Role title: Senior Business Change Manager (Digital Workplace)

Location: Manchester

NICE has launched an exciting business change programme design and build digital services that will give our staff efficiency in how they work. These services will be underpinned by the Microsoft 365 platform and will transform how we work, reducing low value manual activity and increasing collaboration across our business.

The Digital, Information and Technology (DIT) directorate at NICE are leading this programme and we are looking to build a team of business change experts to help us design and embed services that will bring genuine value to our people and processes.

We have selected a consultancy implementation partner and started to create the team to deliver this work but are still in the shaping stages of our programme. There could not be a better time to join us and be part of this activity.

We are looking for people with experience in digitally-enabled or IT business change who can partner with our teams to help them consider the impact of the changes that will be coming and how they can plan, adapt their ways of working and engage with the change to achieve the benefits we know we can achieve. If you have experience in Microsoft 365 transformation we really want to hear from you.

Why choose NICE? As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. Health and well-being are a top priority for us because we understand the importance of creating a respectful, supportive, flexible and transparent environment for all our employees.

The Role:

Reporting to the Programme Director, DIT strategy and governance, the Senior Business Change Manager will be responsible for leading a team of Business Change Leads who will work with the business to implement change arising from the Digital Workplace programme. This role will be key to help our teams get benefit from the programme and adopt new, efficient ways of working.

What you will bring to NICE:

To be considered for this role, you should be able to demonstrate the following:

  • Extensive practical knowledge in the field of change management practices underpinned by theoretical knowledge and relevant practical experience
  • Significant experience of leading successful large-scale digitally or technology enabled business change management, particularly relating to the establishment of modern digital workplace services in a complex organisation. Experience of adoption of Microsoft 365 technology capabilities is preferred.
  • Extensive knowledge in a range of technology/digital project management and delivery methodologies including agile and waterfall and the best practice change management methodologies to support these
  • Significant experience of leading business change techniques such as business process modelling, benefits management, stakeholder engagement and gap analysis.


  • Here at NICE we are passionate and proud of the work we do and the impact we make.
  • We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly and inclusive environment.
  • We have an academic culture committed to producing high quality work and we take collective responsibility.

The Department:

The Digital, Information & Technology directorate is a 70 strong team of digital, information and technology professionals. This role is part of the Strategy & Governance team that is responsible for the creation of the digital and technology delivery plans and the assurance and governance of those.

For an informal discussion please contact Alison Liddell,

Closing date: Sunday October 31st

Please note you will be advised if shortlisted w/c 7th Nov.

Interview date: Friday 19th November

This is a Fixed Term Contract until 31/03/2023

We have modern offices in Manchester city centre and Stratford, London. We work at home as well as in the office. Please take into consideration that you may be required to commute to the Manchester office when needed as part of the programme and no additional expenses will be paid for this travel to base location.


We are a flexible employer, and you will have the opportunity to discuss any potential for flexible working with your Manager


Important - Due to NICE’s use of anonymised recruitment practices we ask all candidates not to include any personal details within their CV. Please ensure you provide sufficient information in the profile section to allow our team to make an informed judgement about your suitability for this role at this stage.


NICE is committed to the equality, diversity and inclusion of all our candidates and staff, and we are committed to creating a workforce which represents the communities we serve. We welcome applications from everyone, and in particular we encourage applications from candidates with disabilities, and candidates from black, Asian and minority ethnic backgrounds who are currently under-represented in our workforce.

Please contact if you wish to discuss any additional needs or reasonable adjustments which may support your success at interview.

The National Institute for Health and Care Excellence offers a dynamic and friendly working environment where teamwork is highly valued.

We offer a range of benefits including:

  • NHS pension scheme and childcare voucher scheme
  • We provide a thorough induction programme
  • Personal development is supported through extensive training and development opportunities
  • We promote flexible working to help staff achieve a healthy work life balance
  • We value equality and diversity and welcomes applicants from all sections of the community
  • We will interview all disabled applicants who meet the essential criteria in line with the NHS Guaranteed Interview Scheme

Please make sure that you read the job description and person specification as your application will be shortlisted against these criteria.

Please provide full contact details for all referees within your application form including email addresses. Referees provided must include your current line manager and cover the last two employers.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Please note all contact is made via NICE Recruitment – Trac system administered by NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. (Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.

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