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NB: This vacancy closed to applications on 09/11/2021.

Single point of Access Administrator

Job Reference: 415-S21-620

Northern Devon Healthcare Trust
Urgent Care Services
£20,330 - £21,777 per annum pro rata

Do you have significant administrative, telephone and IT experience? Do you have experience of working within a Health or Social Care environment? We have two vacancies for Single Point of Access Administrators to join our team.

- Substantive to work 37.5 hours per week

- Fixed term to work 37.5 hours per week for 10 months to cover maternity leave

The Single Point of Access Administrator role will include taking urgent referrals from GPs, acute hospitals and other Health and Social Care professionals to prevent unnecessary hospital admission and facilitate timely discharge from hospital. The role will also include signposting people/teams to the most appropriate service and passing all referral information to the appropriate Urgent Community Response Team. Also other administrative duties across response and recovery will be required.

The working hours for this role are 08.00hrs to 18.00hrs and possibly across 7 days a week depending on the needs of the service.

We are looking for a motivated member of staff to work as part of the team across 7 days to ensure flexibility and provide cover for each day. If you can demonstrate your flexibility within your working pattern, commitment and willingness to be part of a hardworking and friendly team then this could be the opening for you.

This post is subject to formal matching.  The Band is confirmed but there may need to be some revision to the JD required in the future.

Closing date: 9th November 2021


The Royal Devon and Exeter NHS Foundation Trust (RD&E) and Northern Devon Healthcare NHS Trust (NDHT) are planning to formally join together in April 2022; subject to the necessary approvals from our Board, Governors and regulatory authorities. Over the last few years we have made good progress by working more closely together to tackle our shared challenges. However, both organisations believe that combining our strengths into a single organisation will put us in a stronger position to offer high quality, resilient services to the people of Devon now and in the future. Further information regarding the proposed NDHT and RD&E integration is available on each of the Trust websites.

Our values guide everything we do. At all times, we aim to:

  • Demonstrate compassion
  • Strive for excellence
  • Respect diversity
  • Act with integrity
  • Listen and support others

Our teams of care professionals work with patients and their families to support peoples’ independence, health and wellbeing. We provide support to avoid hospital admissions, and if an admission is necessary, we try to make each patient’s stay in hospital as short and effective as possible before working with them on a safe discharge home.

In our most recent staff survey, our staff voted us in the top 10% of NHS provider organisations to work for and we also came out as the top provider in the South West for our overall results. Our patients (through the Friends and Family Test) regularly report an average of over 95% satisfaction with our services.

Please note that we may close this vacancy early if we receive a high volume of applicants.

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