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NB: This vacancy closed to applications on 17/10/2021.

111 Clinical Shift Manager

Job Reference: 195-21-111CSM-MK-RTS

South Central Ambulance Service
195 20 NHS 111 Milton Keynes
Milton Keynes

111 Clinical Shift Manager

Are you a highly motivated, NHS qualified Nurse or Paramedic?

Would you like to utilise your skills in telephone triage?

Are you looking to develop your career into the management arena?

Are you passionate about motivating a team to deliver the very best in patient care?

If so, we may have the opportunity you have been looking for:

Due to internal moves, we have a rarely available opportunity for a highly motivated Clinical Manager to join our team, who between them provide round the clock care within the 111 and Integrated Urgent Care Service in Milton Keynes.

The 111 service is continually developing and has played a pivotal role in the ongoing Covid 19 pandemic. Throughout it has continued to deliver the highest standards of patient care. However, we have also made sure our team have been supported and encouraged during some challenging times. Our Shift Managers fulfil a vital role as they lead our teams of call handlers and clinicians on a shift basis.

We are looking for someone who can lead by example and has the drive and enthusiasm to motivate a team. This is an ever-changing environment with constant challenges, so we are looking for someone who commands respect and is passionate about making positive changes to enhance the service for our patients.

The successful candidate will be responsible for professional, safe and effective clinical supervision of service delivery on an operational shift basis. You will provide clinical expertise, by providing assessment, advice and information according to the clinical assessment software and clinical protocols. Utilising professional judgment and decision making skills you will manage clinical queues safely, allocating work across the clinicians within the IUC service and referring to other provider agencies as appropriate.

Line managing a team of clinicians and non-clinical health advisors, you will ensure that staff are motivated to meet both their personal and organisational goals. As a line manager you will provide guidance, direction and leadership to your team managing sickness, welfare and any capability issues.

You will also be proficient in report-writing and able to interpret data as you will need to report performance statistics across the Trust.

You will also deputise on behalf of the locality manager, when required.

To be successful in this role you must demonstrate:

  • Registered Nurse or Registered Paramedic
  • Strong current clinical knowledge and experience
  • NHS Pathways License or prepared to undertake training provided
  • Excellent leadership and decision making skills
  • Good understanding of Control Room/Contact Centre activity and ability to work in a fluid environment
  • Excellent customer service skills
  • Ability to deliver feedback and coaching in a culture of learning and development
  • Committed to proactively developing the service for both internal and external customers.
  • Effective communication style and ability to liaise effectively with the professional groups that deliver care within the IUC
  • Ability to motivate and engage staff in a positive and proactive way.
  • High standard of written and digital skill, able to interpret performance data with good attention to detail.

You must also have the ability to work a range of allocated shifts covering 24 hours per day 365 days a year.


Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

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