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NB: This vacancy closed to applications on 10/10/2021.

Technical Claims Manager

Job Reference: 912-NHSR-2021-102

NHS Resolution
Technical Claims Unit
Leeds/Home Based
£54,764 - £63,862 p/a

NHS Resolution is an Arm’s Length Body of the Department of Health and Social Care (DHSC). As a not for profit part of the NHS, our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patients. To do that we have four key service areas:

Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our Indemnity Schemes.

Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of Doctors, Dentists and Pharmacists.

Primary Care Appeals: offering an impartial tribunal service for the fair handling of Primary Care contracting services.

Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.

In 2017, we launched “Our Strategy to 2022: Delivering Fair Resolution and Learning from Harm” which sets out our strategic direction and, how our services can help protect valuable NHS resources to benefit patients by helping to improve safety, resolve concerns, claims and disputes rapidly and fairly. For more information on please visit our website.

NHS Resolution is a not-for-profit part of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond.

NHS Resolution operates a number of indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

Ensuring we continue to have the right people, in the right roles with the right behaviours with access to the right opportunities, exposure, stretch and development to deliver an effective service is crucial.

We are looking for talented and experienced Technical Claims Managers to join our dedicated Technical Claims Unit (TCU) on a permanent contract basis.

You will have a proven track record in dealing with high value clinical negligence claims involving maximum severity of injury and other complex claims with difficult legal issues.

The post holder will be expected to demonstrate a high level of legal knowledge as well as excellent analytical and communication skills.The role will include providing advice and guidance to colleagues, across the organisation, on cases referred from the claims teams. You will in addition handle your own cases which may also include some non-clinical claims.

We provide a supportive environment for our staff with the opportunity to utilise and expand your expertise in health care work and the opportunity for personal development.

In addition we are looking for the following technical skills and competencies

  • Expert specialist in depth knowledge in personal injury and clinical negligence claims and the law behind them
  • Excellent oral and written communication
  • Outstanding ability to analyse, summarise and present highly complex and sensitive issues in a concise and appropriate manner
  • Excellent skills in devising and managing projects and supervising staff engaged upon them
  • Excellent ability to deliver training and presentations to wide audience externally and internally
  • Experience and expertise in drafting reports, briefs and presentations for external and internal audience
  • Detailed knowledge of issues specific to the NHS and a depth of understanding of NHS culture and sensitivities
  • Great team working and collaborative approach
  • Analytical and innovative ways of thinking
  • Ability to multi task and prioritise

In response to the Government advice relating to the Covid-19 pandemic our staff and teams in all business areas are fully supported in working remotely. All new employees will also be provided with the necessary training and equipment to work from home and we have put in place additional measures to support new employees during this period.

Closing date:10 October 2021

Awritten assessmentwill form part of the selection process and may be used for further shortlisting. The written assessment will be undertaken inthe week commencing 18 October 2021.

Interviews and further assessments will be held via conference call or video based interaction rather than face to face meetings. The interview date will be in the week commencing 25 October 2021and will be used to assess knowledge, skills and competency.

Please note that the closing and interview dates for roles may be subject to change to take into account any Government advice relating to Covid-19.

What do we have to offer?

At NHS Resolution, we strive to be an employer of choice. Some of the benefits we offer include access to the NHS Pension Scheme and a minimum of 27 days Annual Leave. We are also committed to support individuals in having a work and life balance.
NHS Resolution recognises the demands its workers face and offers flexible working arrangements, allowing staff to keep their personal commitments. Furthermore, we can offer a chance to gain extra skills and training and with regular reviews and a clear plan, all employees can develop to their full potential.

Other Information

Please ensure that you read the job description and that you address each of the requirements of the post in the person specification in your supporting statement as your application will be assessed against these criteria. Please note that we do not accept CV’s; therefore your application must be via the NHS Jobs online application form.

Short-listed candidates will be invited to an interview and written exercise (if required of the post) at NHS Resolution London offices to assess their knowledge, skills and potential. All communications about your application and invitation to interviews for this vacancy is done via NHS Jobs; therefore please check your NHS Jobs account for any communication.

We have been granted permission to use the Employment Service's "Positive about Disabled People" symbol. Any applicant with a disability who meets the minimum specification for the post as set out in the person specification is guaranteed an interview.

We do not pay or reimburse expenses for attending interviews.

Your referees should usually be the Human Resources Department or equivalent of your current and most recent employers, rather than a line manager. Please include an email address in your application for your referees.

Please note that we reserve the right to close advertised vacancies early should sufficient applications be received.

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