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NB: This vacancy closed to applications on 03/10/2021.

Information Managers

Job Reference: 928-392

NHS Digital
Leeds or London
£47,126- £53,219

NHS Digital is a great place to work. What we do matters.

We harness the power of data and technology, delivering digital systems, services, products and standards upon which health and care professionals depend. We collaborate and problem solve to transform and inform care.

Our outstanding teams are passionate about technology and public service, making use of everyone’s skills to improve people’s lives.

We collaborate to deliver world class tech and intelligence, come and join us. We are committed to diversity and inclusion; our people are at the heart of what we do.

About the role

NHS Digital are recruiting for Data liaison Managers to work within the Data Liaison Service.

NHS Digital’s goal is to lead on data improvements in partnership with provider organisation for the benefit of patients, clinicians and wider secondary users of data (for example research, performance and planning) and supporting data transformation for health cand care.

The Data Liaison Manager will:

  • Be part of and/or manage a multi-disciplinary team, playing a lead role in delivering the Burden Reduction ambition services and undertaking the development of health information analyses, which support internal and external customers of NHS Digital
  • Oversee line management and development of allocated staff (e.g. Data Liaison Officers), identifying skill gaps or raining needs, including ensuring sound working knowledge of NHS provider information systems to inform detailed data discussions
  • Deliver and lead the engagement and support of providers within a specific region.
  • Lead specific data liaison projects to support providers (e.g. a data collection).
  • Monitor the data submitted by providers through existing reports or through development of new reports where necessary.
  • Support providers to improve the data submitted by sharing insights, guidance and best practice.
  • Maintain strong relationships with project sponsors to agree and review priorities and associated

About You

Values and Behaviours

  • People Focused: You value and promote positive relationships with colleagues, customers and the public and are responsive to their needs.
  • Trustworthy: You act with integrity, impartiality and openness and in the best interests of the public.
  • Professional: You deliver on your commitments by applying the highest levels of expertise, conduct and personal responsibility.
  • Innovative: You actively embrace change and bring new ideas to deliver excellent services for your customers and better outcomes for the public.

Knowledge, Sklls and Qualifications



  • Specialised knowledge of data set development principles
  • Specialised knowledge of Clinical terminology and principles associated with large scale information systems, for example (e.g. Snomed CT) and its applications
  • A thorough understanding of the definition, specification and documentation of functional and non-functional data handling requirements.


  • Specialised knowledge of complex information systems

Skills and Experience


  • Experience of coordinating internal development teams, for example, data sets through close collaboration with other internal teams.
  • Awareness of the interoperability between various data related products, relevant standards and compliance with all relevant standards e.g. SNOMED CT & ODS. (move to essential).
  • Experience of reviewing and assuring requirements, ensuring they are fully defined, and any changes/version changes are logged, their impact assessed, and appropriate strategies are in place to ensure delivery


  • Experience of providing subject matter expertise and guidance to support in the development of clear, specific customer service requirements, managing scope changes to ensure successful project delivery
  • Significant experience of leading on a range of projects, including the allocation of work to other staff, to deliver quality outcomes to deadline and identifying risks.
  • Proven experience of leading development, in adherence to approval processes and policies, to make key design decisions e.g. major changes to national data sets are communicated and approved.
  • Experience of working on multiple projects with competing priorities
  • Experience of collaboration and effective engagement across multiple stakeholders Experience developing processes and procedures to ensure the effective, efficient and robust collection of data.
  • Experience of capturing and analysing provider feedback to support the project sponsors with continuous improvement and maximising benefits.
  • Ability to ensure quality, value and compliance with professional standards for a team’s output and take accountability for this.



  • Masters level degree or equivalent level of experience leading the delivery of operational services to customers

The Opportunities

  • You can contribute to our organisation-wide Business and Operational Delivery Professional Group which encourages its members to take the time to focus upon Continuous Professional Development.
  • You will benefit from a real commitment to your personal and professional development. A twice-yearly Performance Development Review process focuses upon your professional competencies and identifies opportunities for improvement.

The Terms and Conditions

  • A competitive salary.
  • Flexible working applications considered.
  • Family friendly benefits.
  • Annual leave starting at 27 days per annum plus statutory bank holidays rising to 33 days with service.
  • An excellent contributory pension scheme.

NHS Digital recognises that a diverse workforce and an environment in which individual differences and the contributions of staff are recognised and valued are important to the performance and success of the organisation. NHS Digital is committed to providing a working environment that promotes dignity and respect to all.

Please note this vacancy may close before the advertised closing date (without further notice) if sufficient suitable applications are received. Therefore please ensure you apply without delay.

Appointment to any position is conditional on the satisfactory completion of core pre-employment checks, which will involve verifying relevant documents and information provided in the application form for authenticity.

For new appointments the starting salary will normally be the minimum point of the pay band for the post. For existing NHS staff, pay on promotion will be set either at the minimum of the new pay band or, if this would result in no pay increase, the first pay point in the band that would deliver an increase in pay.

Contact will normally be maintained via email, therefore applicants are advised to check their email accounts regularly.

Where appropriate, priority will be given to staff employed in any of the in-scope organisations affected by the Government’s healthcare reforms who are at risk or affected by change. Internal staff applying for secondment opportunities must have agreement from their Line Manager to be released on secondment.

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