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NB: This vacancy closed to applications on 03/10/2021.

Clinical Hub Officer - INTERNAL ONLY

Job Reference: 202-A-21-15200

South Western Ambulance Service NHS Foundation Trust
Quality & Clinical Care
£40,057 - £45,839 per annum

Reporting to the Deputy Head of Clinical Hub, the Clinical Hub Officer role is a highly visible and accountable position within the Trust and is key part of the Clinical Hub Leadership Team, ensuring effective day to day delivery within the Clinical Hub. The Clinical Hub Officer will be the “Clinical Hub Duty Officer” when on shift and will have responsibility for day to day delivery and operations within their respective Clinical Hub, ensuring high quality, efficiency and performance at all times. They will have an important on day reporting line to the Trust Incident Manager, providing assurance regards all aspects of day to day operational delivery and performance. The Clinical Hub Officer team are an essential link between the Clinical Hub and wider Operations, ensuring that high quality care is delivered in line with the strategic objectives of the Trust.

The Clinical Hub Officer will have responsibility for a nominated staff group across both the EMD and Dispatch functions and has a key accountable role to plan, resource and deliver performance within the Clinical Hub in line with expectations. The Clinical Hub Officer will directly manage staff in the supervisory roles of Dispatch Team Leader and EMD Team Leader. This will also include broader staff management at an appropriate level across the EMD and Dispatch groups, including responsibility for all aspects of KPI compliance, performance management and wellbeing support.

The Clinical Hub Officer will oversee and monitor day to day operations, performance and delivery within the Clinical Hub, ensuring that the Clinical Hub delivers performance in line with expectations and that appropriate measures are actioned to mitigate any risk to delivery and patient safety, working in close collaboration with their counterpart in the respective Clinical Hub, as well as the Clinical Team Leader and the Trust Incident Manager.

The Clinical Hub Officer will also be expected to look ahead to the coming days to ensure continued sufficient resourcing, working to resolve any shortfalls with ROC and escalating any concerns to the Deputy Head of Clinical Hub.

The Clinical Hub Officer will be expected to maintain a detailed overview of all aspects of operational delivery across the Clinical Hub and frontline operations, including oversight and responsibility for the call handling and dispatch functions.

The Clinical Hub Officer will provide effective management and leadership to the Clinical Hub function 24/7 to optimise operational performance to help meet the Trusts objectives regards the following:

  • National Ambulance Response Standards
  • Call Handling Performance Standards
  • Operational Deployment and Delivery
  • Safe and high quality Patient Care

We are looking to fill multiple posts (permanent and secondment).

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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