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Shop Manager (Bank)

Job Reference: J315-VC082B

Countess Mountbatten Hospice
Retail Operations


At Mountbatten making our employees feel valued is as important to us as making sure that our patients are safe. We are looking for people that live our values to help us make a difference to the thousands of patients who come to us for help and support each year.

We believe that every employee plays a vital part in helping us achieve our mission to provide and promote good care an support for those people living with, affected by or curious about death, dying and bereavement across the communities we serve.

Our vision at Mountbatten is of a world where all dying people and those close to them, have access to expert care of the highest quality, provided by compassionate and professional teams.

Our Values

We care about what we do. We appreciate that people are different and we are kind and compassionate to our patients and families, to our local community and to each other

We are experts in our field. We are professional at all times, aspiring to be the best that we can be in everything that we do

We are innovative and bold. We respond quickly and creatively to the changing needs of our society within the scope of our human and financial resources

We respect our community. We exist for our local population, now and into the future, and we believe that we can achieve more together by working in partnership with others

Here at Mountbatten our patients are at the heart of everything we do, and we need talented and committed people like you to join our team to help us grow and develop our services . If you wish to take the next step in your carer, this may be the ideal opportunity for you.


£8.71 per hour

Various hours available - Flexible

We are seeking to appoint Shop Managers (Bank - zero hours contracts) to support our expanding retail operations in Southampton and the surrounding areas.

About the Role

Working across our retail outlets in Southampton you will be responsible for supporting our permanent team of Shop Managers and volunteers, as one of our retail team you will be responsible for the day to day running of our retail outlets, where customer service is our priority.

Your duties will range from receiving donations of goods from our customers to making sure the shop is welcoming and inviting. In addition, you will be responsible for ensuring that donated goods are prepared and sorted ready for future sale. This role will involve a significant amount of manual handling, for which specific training will be provided to you.

Whether you have a commercial or charity retail background, as long as you are committed to our causes and have the enthusiasm, energy and the drive to ensure our customers and donors receive the customer experience they deserve, we are interested in hearing from you..

About you

You will have a track record in generating significant profits through a retail operation. You will be energetic and motivated with the ability to inspire others and ensure excellent retail standards and customer service is maintained throughout out outlets. You will also need to ensure that our retail operation delivers enhanced brand awareness and increased community engagement across Hampshire.

We, in return, offer the opportunity for you make a real difference to this local charity and join our organisation during an exciting time.

As you will be required to work from any of our retail outlets, it is desirable that you have a full current driving licence and use of a vehicle for business purposes as public transport to some of shops is limited.

What we can offer you

  • Life Assurance
  • Group Personal Pension Plan
  • Holiday Allowance Scheme
  • Flexible Working Hours
  • Ongoing Training and Development opportunities


Mountbatten Hampshire offers a generous benefits package to include:

Pension Scheme (including existing members continuation of NHS Pension Scheme)

Generous Holiday and Occupational Sickness Benefits

Off Site Free Parking

Training and Development Package

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