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Band 3 Call Coordinator

Job Reference: 313-A-21-102776-EE

Leicestershire Partnership Trust
Directorate of Mental Health
£20,330 to £21,777

Can you demonstrate our values of Trust, Respect, Integrity and Compassion? Do you share in our ambition to create high quality, compassionate care and wellbeing for all?

Then take a step towards LPT...

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1m people living in Leicester, Leicestershire and Rutland.

Call Coordinators: Mental Health Central Access Point (MHCAP)

Bradgate Mental Health Unit, Glenfield Hospital Site

Flexible shift patterns between 8am and 8pm over 7 days

Exciting opportunities within the MHCAP team:

The MHCAP is based at the Bradgate Unit and provides access for self-referral from individuals and professionals alike. We are seeking to recruit 2 enthusiastic and motivated individuals who can join our existing staff to deliver an effective and competent level of accurate call handling and to represent the organisation in a professional and courteous manner in accordance with agreed protocols.

You will have excellent written and verbal communication skills and be able to communicate with a range of professionals, agencies, the public and colleagues.

You should have a background in customer service and have experience of call handling or telephone work within an office environment

This is a demanding role and you must be able to demonstrate excellent IT and keyboard skills and have the ability to organise, plan and deliver to tight deadlines. There is free parking for LPT employees at the Bradgate Unit.

For further information or an informal chat please contact Sharon Link on 07810053420

We are committed to providing the best care that we can to our patients. Some roles involve a Maths and English assessment. Where this is so, details will be shared with you in the recruitment process.

Details of our benefits, leadership behaviours and other important information about applying and working for us are contained in the documents linked to our advert.

It is a statutory requirement for roles that involve work in care homes that staff are up to date with their Covid vaccination status to be able to work in that environment, unless the person has a valid medical exemption. Where a role requires this, they will need to demonstrate that they meet this requirement during the recruitment process.

For areas where our teams work to staffing rosters, these are set in advance at a team level and you will join an established roster. Your rostered shifts will be confirmed to you when arranging your start date.

We will consider requests to work alternative hours or vary working patterns in line with our flexible working policy.

To make the most of your application, we may consider appointable applicants for similar vacancies in different locations where this is appropriate and meets our mutual requirements.

For all substantive roles the appointment of new staff (excluding medical staff) is subject to a 6 month probationary period (see Probation Policy).

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants ‘at risk’ within the local NHS who meet essential criteria will have preference for interview over other candidates who apply for posts.

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