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NB: This vacancy closed to applications on 21/09/2021.

Apprentice Facilities Help Desk Operations and Administration Assista

Job Reference: 210-2021-799

Countess of Chester Hospital NHS Foundation Trust
Diagnostics & Infrastructure
Countess of Chester Hospital, Chester
£8,092 National Apprenticeship Wage

At the Countess of Chester Hospital NHS Foundation Trust we pride ourselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. The Trust has an excellent reputation for delivering high quality patient care and is nationally accredited at the highest levels in many areas, in particular clinical outcomes and patient safety.

Our Vision for the Trust is to deliver NHS care locally that makes our staff and our community proud. We want our patients to be assured they will receive care as rapidly as possible in a first-class environment that is Safe, Kind and Effective.

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.

We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under-represented within our region such as colleagues with disabilities, and Black, Asian and Minority ethnic.

As a region we are reviewing the way we work, and we are keen to explore how new working practices that support flexible working and create a positive work-life balance can assist those from different backgrounds. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Working hours: 37.50 hours per week

Who Our Opportunity is for:

Would you like to start an exciting career as an Apprentice in the Facilities Department within the NHS whilst achieving a nationally recognised apprenticeship qualification?

Do you want a paid job with great prospects to grow and develop your skills? If the answer is YES then this could be the perfect opportunity for you!

An opportunity has arisen in the Facilities Department for a 1 x 37.50 hour apprentice. The successful candidate will be part of the Facilities Administration team manning the new Facilities Help Desk and assisting with a variety of administration duties.

What this Opportunity means:

The apprenticeship is a work-based training programme where you will be able to develop your skills to gain a nationally recognised qualification.

The post-holder will operate the Facilities Services Help Desk dealing with incoming requests as they arise and ensuring that the customer is afforded an efficient and exemplary response and service. Incoming requests will be received through a variety of mediums including email, on line portal and telephone; experience in communicating with a wide variety of staff and customers is essential as you will be required to work closely with other Trust staff at all levels.

In addition to assisting with the help desk you will provide clerical and office support to Facilities Services Administration Team.

The successful candidate should possess excellent IT skills and be fully proficient in the use of Microsoft Office applications (including ‘Word’ ’Excel’ and ‘Outlook’)

Reliability, flexibility, and a common sense approach with a ‘can do’ attitude will also be essential attributes.

For further details / informal visits contact:

Name Karen Beard-Jones

Job title P A & Facilities Administration Services Manager

Email address

Telephone number 01244 362267

The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large district General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital. The Trust has almost 4,000 staff and provides a range of medical services to more than 445,000 patients per year from areas covering Western Cheshire, Ellesmere Port, Neston and North Wales.

If subject to the Rehabilitation of Offenders Act 1975, then a disclosure submission will be made to the Disclosure & Barring service (formerly CRB) to check for any previous criminal convictions.

Enhanced DBS check applications that are submitted with omitted or incorrect information will be withdrawn. In the event errors are identified on your original application, a new application will need to be submitted and you will be required to pay the DBS application fee again.

The cost of the DBS application is £28 (standard) or £45 (enhanced), this cost will be deducted from your salary over the first three months of employment.

Overseas candidates are responsible for their travel expenses until the point of entry into Britain. Applications from job seekers who require Tier 2 / skilled worker sponsorship to work in the UK are welcome & will be considered alongside all other applicants. For further information please visit the UK Visas and Immigration website

After applying via NHS Jobs, your application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from By applying for this post you are agreeing to the Countess of Chester Hospital NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system (ESR).

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