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NB: This vacancy closed to applications on 16/09/2021.

Customer Service Coordinator

Job Reference: 833-GS-CC-521-21

Employer:
(CC) Leeds Community Healthcare NHS Trust
Department:
0-19 SPA Admin Team
Location:
Stockdale House
Salary:
£22,549 to £24,882 per annum

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.


Are you interested in developing your skills?

An exciting opportunity has arisen for a Band 4 Customer Service Coordinator in the 0-19 Admin SPA. We are able to offer a 6-month secondment to lead this busy team based at Stockdale House. The post is full time (37.5 hours per week) working Monday to Friday 8.30am-5pm.

The 0-19 Admin SPA provides admin support to our clinical colleagues in the 0-19 Public Health Integrated Nursing Service. The Customer Service Coordinator oversees the duties completed by the team and has line management of the Customer Service Supervisors and Customer Service Administrators.
Key duties include:
• Ensuring the SPA maintains performance levels to support the Service in meeting KPI’s set by the Children’s Commissioner.
• Attendance of key meetings with Service contacts to present SPA performance data and remain up to date with process
• Support and day to day line management of the SPA team
• ESR management- ensuring all absence is recorded accurately for team members
• Knowledge and implementation of HR processes including (but not limited to) flexible working requests, formal sickness management, maternity policy
• Recruitment of new starters when required

Essential skills required:

  • Excellent organisational skills with the ability to work both independently and as part of a team.
  • Excellent People Management skills.
  • Excellent communication skills as liaison with colleagues will be a regular occurrence
  • Problem solving skills and attention to detail are essential in supporting processes
  • Knowledge of Microsoft Office, SystemOne and wider computer systems.

This is a varied role, working at pace and offering the opportunity to work with a wide range of internal and external colleagues. As such, we are looking for a highly organised and motivated individual with excellent interpersonal and communication skills who is flexible and able to work autonomously and as part of a busy team.

Your primary focus will be the 0-19 Admin SPA team however you will be asked to participate in team meetings across the business unit and will be asked to participate in work streams across the business unit, contributing to and supporting processes in 0-19 and the Children’s Business Unit for example supporting colleagues with Recruitment and workflow management.

If you think this sounds like you and you’re looking for the opportunity to enhance and develop your skills then come and join our team.

If this job sounds like it suits you down to the ground, apply now before you forget!




If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

We are also looking for applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health and care needs.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.



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