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NB: This vacancy closed to applications on 15/09/2021.

IT Desktop Support Engineer

Job Reference: 202-A-21-15151

South Western Ambulance Service NHS Foundation Trust
St James, Bristol
£22,549 - £24,882 per annum

An opportunity has arisen within the Trust for a Desktop Support Engineer based at St James, Bristol.

The Trust provides IT support to its entire staff (over 5,000) and is looking for enthusiastic and courteous staff that would be able to offer excellent Customer Service to our non-technical users.

The successful candidate will carry out second line support for desktop technology incidents and assist with the maintenance and deployment of computerised hardware and software systems. They will be required to work with the Exeter team to cover standard office hours and will be expected to be able to deal with telephone calls, emails and personal visits from within the Trust.

You will be an escalation point for 1st Line Service Desk as well as being involved with engineers at 3rd line and projects.

The role will need to provide support of IM&T systems and services throughout the Trust, to support first class patient care. They will need to be familiar with Service Desk procedures and be able to log all activity on Service Desk applications. Training in the ITIL methodology will be provided.

Applicants must have GCSE’s (Grade C or above) or equivalent, including English and Mathematics, plus HNC/HND or equivalent in a computing subject. You will need excellent communication and customer service skills as well as an excellent understanding and previous experience of supporting current Microsoft Office, Windows Operating Systems and desktop hardware.

Travel to Trust sites is part of the role, so a current valid driving license is required.

Benefits of working for the NHS and the Trust:

  • Be involved in delivering resilient and ever improving patient care – you can make a difference
  • Work within an ever changing and exciting environment
  • Opportunity to be heavily involved with a wide range of new and exciting technologies
  • 27 days annual leave as standard, rising to 33
  • Working in a flexible environment with options to work from home
  • Access to an on-site gym in Bristol
  • Take advantage of NHS and Blue Light Discounts and MyTrustBenefits to get discounts on a wide range of products and services including restaurants, shopping, gym membership, holidays, mortgage brokerage and many more
  • Access to the Cycle to Work scheme

At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest possible range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees and patients and communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individual needs and to enable a positive, welcoming environment in which our people and their careers can thrive.

As the first Ambulance Trust in the Country to be registered as a NHS Foundation Trust (FT) SWAST offers consistent high-quality, locally responsive and trusted care to the residents and the transient population of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Bristol, Wiltshire and Gloucestershire.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items. We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

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