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NB: This vacancy closed to applications on 09/08/2021.

Complex Care Scheduling Administrator

Job Reference: 877-CSU-3361212

Midlands and Lancashire Commissioning Support Unit
Business Administration
Venture House, Chesterfield
£19,737 - £21,142 per annum

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1,600 expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to clinical commissioning groups (CCGs), hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do.

MLCSU has been commissioned by Derby and Derbyshire CCG to develop and deliver an Enhanced Case Management Service for 4 Specified Patient Cohorts (Mental Health, Learning Disability, Autistic Spectrum Disorder & Children & Young People) with a proposed mobilisation date of 1st April 2021.

The Enhanced Case Management Service will be housed within our friendly and supportive Continuing Health Care and Complex Care Needs Team.

The service is a twin site operation [Chesterfield and Derby] but is currently a remote working operation in line with COVID19 Restrictions.

This is an exciting time to join a dynamic and growing patient centred service focused on delivering exceptional care services to Adults and Children and Young People presenting with Complex Care Needs.

Can you help us make the difference?

The 4 Patient Cohorts are:

  • Transforming Care
  • S117 Aftercare duties under the Mental Health Act 1983
  • CYP [ Section 75 shared duties with Local Authorities] And
  • Dowry Retraction / Legacy cases

Who we’re looking for:

  • Scheduling Administrator to arrange/schedule patient care assessments and reviews for complex case management clinical colleagues, including contacting individuals, family members/representatives and other relevant professionals, as required.

Midlands and Lancashire Commissioning Support Unit recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies.

What we offer

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment.

Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts from a host of restaurants and high-street stores too.

To find out more / apply please contact Gill Dance Wednesday to Friday on 07880 138359, Louise Hamilton Monday to Wednesday on 07920 878780




In the event of exceptionally high levels of response, we reserve the right to close the post before the closing date. You are advised to submit your completed application form as soon as possible.

All correspondence at each stage of the process (including any offer packs) for employment will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication regarding your application.

Additional information relating to the role can be found in the Job Description below. Please note that candidates will be shortlisted against the criteria outlined within the Person Specification (also below), therefore, to avoid disappointment please ensure you meet the requirements of the role before applying and that you are able to demonstrate these requirements throughout your application form.

If there is a salary range and band displayed on this post the salary is determined in line with the national Agenda for Change Terms and Conditions of Service. Please Note that new entrants to the NHS will normally commence on the first paypoint of the relevant band. If this is not clearly visible on the advert the salary for this role is not Agenda for Change.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

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